Google's local pack user interface and design tests have been a bit whacky over the past several days. Google is now showing a super sparse looking local pack for bus rental types of queries. Google is just showing the directions button, there is no review stars, and no website icons, no ABC label - just not much there.
This was via Local Search Forum and I can replicate it for queries related to [bus rental] variations. Here is my screenshot (click to enlarge):
Compare that to a car rental type of query:
Google has been busy testing local pack UI designs including placing the map on the right and no map at all.
Forum discussion at Local Search Forum.
