Google Maps Bug With Business Reviews Disappearing

Jul 8, 2019 - 7:36 am 5 by
Filed Under Google Maps

Disappear Google

In the past week or so, many local SEOs have been complaining that reviews on local listings in Google are disappearing. Some businesses are noticing a review or two disappear while others are noticing all their reviews just vanish from Google.

Some are saying it is tied to the launch of short names and removing your short name will bring back the reviews but I am not sure if that is correct.

Joy Hawkins wrote in the Local Search Forums:

I wanted to let you guys know about a current trending issue that is causing people to lose reviews on Google. We've seen many reports of businesses losing reviews each day recently. Sterling Sky (my company) lost one as well as many of our clients. Google is aware of the issue and I'm currently waiting for them to confirm if you need to contact GMB support to have this fixed or if they are able to fix it for everyone all at once. I'll keep this thread updated when I hear back.

Joy added "A user on the Google My Business forum deleted his short name inside GMB and the reviews came back. You might want to consider giving that a try."

I am just not sure if that is related or not - Google My Business is and had been very glitchy recently.

Anyway, I have not seen progress with this issue but we know the Google My Business team is delayed with handling support requests.

Forum discussion at Local Search Forums.

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Google Core Update Rumbling, Manual Actions FAQs, Core Web Vitals Updates, AI, Bing, Ads & More - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google Updates

Google Urges Patience As The March 2024 Core Update Continues To Rollout

Mar 18, 2024 - 7:51 am
Google

Official: Google Replaces Perspective Filter With Forums Filter

Mar 18, 2024 - 7:41 am
Google Maps

Google Business Profiles Now Offers Additional Review After Appeal Is Denied

Mar 18, 2024 - 7:31 am
Google Maps

EU Searchers Complaining About Google Maps Features Changes Related To DMA

Mar 18, 2024 - 7:21 am
Google

Google Showing Fewer Sitelinks Within Search

Mar 18, 2024 - 7:11 am
Search Forum Recap

Daily Search Forum Recap: March 15, 2024

Mar 15, 2024 - 4:00 pm
Previous Story: Dual Google Business Related Carousel