Google Business Profiles Call Data Gone From Performance Report

Aug 7, 2024 - 7:41 am 2 by
Filed Under Google Maps

Broken Google Telephone

Google Business Profiles performance report is no longer showing the "call" tab that shows you statistics and data on searchers who called you from Google Search and Google Maps. I suspect this might be related to the Google Business Profile call history going away, as we reported earlier.

Google told us then, "We're reaching out to share that on July 31, 2024, you will stop seeing call history reports in Google Business Profile."

* Update: I am told this is a bug and the data should show up.*

* Update Aug 9: It is now back *

Here is what the report looks like now, notice the "Call" tab is missing:

Google Business Profiles Performance Report New

Here is what it looked like several months ago - notice the "Call" tab:

Google Business Profiles Performance Report Old

There have been complaints about this on social:

I thought it might be tied to Google removing call history but Tim Capper said no:

We are trying to get more details from Google on this... So check back...

Forum discussion at Local Search Forum.

Update: I am told this is just a bug and the data should show up in the future:

Google Call Reporting Email Bug

Update on August 9th: It is now back and I see it in my account:

Google Business Profile Call Data Back

 

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