Is Google Turning On Messaging Automatically For Some Business Profiles?

Jun 15, 2022 - 7:21 am 0 by
Filed Under Google Maps

Google Messaging

There is a complaint in the Local Search Forums from a local SEO saying that Google has emailed businesses of the local SEO with a message that they automatically turned on messaging on their business profile in Google Maps and Google Search.

The email says "easily reply to customer messages." It goes on to read "congrats - a message button has been added to your Business Profile on Google." It then has a call to action button to "Check your messages."

Here is a screenshot as posted in the forums:

Google Messages Turned On

Now, sure, it is great Google Business Profiles has messaging, it had this feature for years and years. But to automatically turn it on for businesses and email them asking them to check their messages? That seems like a bad idea. I mean, what if that business is too busy to respond to customers quickly enough? What if they don't want customers messaging. Sure they can turn it off, but to opt businesses in automatically?

I wonder if there is some sort of bug. Also notice the logo is Google My Business in the email, not the new Google Business Profiles.

Forum discussion at Local Search Forums.

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Google Core Update Rumbling, Manual Actions FAQs, Core Web Vitals Updates, AI, Bing, Ads & More - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google Updates

Google Urges Patience As The March 2024 Core Update Continues To Rollout

Mar 18, 2024 - 7:51 am
Google

Official: Google Replaces Perspective Filter With Forums Filter

Mar 18, 2024 - 7:41 am
Google Maps

Google Business Profiles Now Offers Additional Review After Appeal Is Denied

Mar 18, 2024 - 7:31 am
Google Maps

EU Searchers Complaining About Google Maps Features Changes Related To DMA

Mar 18, 2024 - 7:21 am
Google

Google Showing Fewer Sitelinks Within Search

Mar 18, 2024 - 7:11 am
Search Forum Recap

Daily Search Forum Recap: March 15, 2024

Mar 15, 2024 - 4:00 pm
Previous Story: Google Product Reviews Update Still English Only, For Now...