Advertisers & Agencies Frustrated With Lack Of Google Ads Support

Jan 17, 2024 - 7:41 am 1 by
Filed Under Google Ads

Woman Frustrated Google Ads

Advertisers and agencies seem beyond frustrated by the lack of support from the Google Ads support team. Nicola Agius covered it incredibly well, she said, "Google Ads customer service has plummeted to an unacceptable all-time low, according to search marketers."

Read her piece, it was really well done and addresses many of the issues and Google's response to the issue. Nicola also posted on X, "My inbox has been inundated with stories about Google reps – if you have a Google Ads account, I imagine you know what I'm talking about! So I decided to ask Google what on Earth is going on..."

Despite this, reports came yesterday first from Business Insider, but now everyone is covering it, that Google is laying off hundreds of employees in its ad-sales team. I guess, despite these concerns, Google will still cut back on human ad support.

Menachem Ani posted about it on X as well, saying "Google's support has deteriorated since Covid started. I truly hope that Google hears us and implements better support for advertisers and agencies."

He listed these three concerns:

  1. Agency reps are still amazing, but their hands are tied regarding what they can do to help.
  2. Phone/Chat/Email support is almost non-existent at this stage. Each time we open a ticket, it just gets sent in circles.
  3. Teleperformance and other third-party contractors do not understand Google Ads strategy.

How has your experience been with Google Ads of late?

Forum discussion at X.


Popular Categories

The Pulse of the search community


Search Video Recaps

Google Weekend Volatility, Google On Search Leak, Elizabeth Tucker Interview & Apple Intelligence - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google Updates

Google Father's Day Weekend Search Ranking Volatility

Jun 16, 2024 - 8:32 am
Search Forum Recap

Daily Search Forum Recap: June 14, 2024

Jun 14, 2024 - 10:00 am
Search Video Recaps

Search News Buzz Video Recap: Google Weekend Volatility, Google On Search Leak, Elizabeth Tucker Interview, Apple Intelligence & More

Jun 14, 2024 - 8:01 am

Google Tests Multiple Featured Snippets Under From Sources Across The Web

Jun 14, 2024 - 7:51 am
Google Search Engine Optimization

Google: Sometimes Search Experiments Conflict Causing Issues

Jun 14, 2024 - 7:41 am
Google Maps

Google Business Profiles Websites No Longer Load - 404

Jun 14, 2024 - 7:31 am
Previous Story: Google On Text Within Images