The most important change they want to make is to improve the way they "organize and present help content," says MacNamara.
So now Google is asking for feedback:
- Do you use the Help Center? Is it easy to find information, and is the information accurate? Is the Help Center -- well, helpful?
- If you don't use it, why not? What other sources of information have been more useful to you? What's missing?
- What's your biggest complaint about the Help Center?
- What do you like best?
- When you go to the Help Center, do you browse the topics? Or do you search?
You can add your two cents at the Google Groups thread.