Does Ask Jeeves Take Feedback Request Seriously?

Jan 31, 2006 - 8:31 am 0 by
Filed Under

I can't remember the last time I said anything negative about Ask Jeeves. But honestly, they haven't been tested much on the Webmaster relations front. So I found a perfect opportunity to test them. Viggen, a well known forum member at many forums, posted a thread at WebmasterWorld forums named Previous Domain Owner Penalty. He basically said that he bought a domain name in 2003 that has a previous penalty, Google told him that. In time, Google and Yahoo released the domain from its penalty, but Ask Jeeves did not. So I told the folks I know at Ask Jeeves to reply to the thread. Kaushal Kurapati from Ask Jeeves replied with the following message;

Hello: You can contact us via this page:

Please choose the "Help with getting your site listed" option and please enter comments on why we should review it.

thanks, Kaushal Kurapati Senior Product Manager for Search, Ask Jeeves, Inc.

Great. Now I sit back and track to see how Ask handles this. What is disturbing is that at all the conferences Ask Jeeves says they take all responses seriously and they reply to them by individuals quickly. Why do they do that? Because they don't get the volume of requests that Google or Yahoo gets and they were proud to say they are better at communication than G or Y.

But two weeks later and Viggen has yet to see a response from Ask Jeeves on the topic.

Makes me wonder if Ask Jeeves does take feedback requests seriously?

Forum discussion at WebmasterWorld.

Update: Kaushal Kurapati emailed me and has now taken care of the issue.


Popular Categories

The Pulse of the search community


Search Video Recaps

Google AI Overviews, Ranking Volatility, Web Filter, Google Ads AI Summaries & More - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: May 21, 2024

May 21, 2024 - 10:00 am
Google Search Engine Optimization

PSA: Site Reputation Abuse Policy Also Applies To Google Discover

May 21, 2024 - 7:51 am

Google's Sundar Pichai On AI Overviews Killing Web, Smaller Publishers & Search Console Data

May 21, 2024 - 7:41 am

Google Adds Visuals To About Source Knowledge Panels

May 21, 2024 - 7:31 am

Google AI Overviews Colors Do Not Indicate Confidence Of Response

May 21, 2024 - 7:21 am

Google Rolling Out More Graphical & Richer Search Results

May 21, 2024 - 7:11 am
Previous Story: Update On the Laugh at Yahoo! YSM Refunds PPC Spend