Google Glass Won't Replace Unit For Accidental Damage

Dec 18, 2013 - 8:48 am 21 by
Filed Under Misc Google

Deb Lentz, a Google Glass Explorer, slipped on some ice and her Google Glass unit fell off and landed on the pavement. When they landed, the Glass arm snapped off and broke. The shocking part is that when she called Google to replace them, Google said no. They won't replace Glass for accidental damage. I know they did for Robert Scoble but not for her?

Here is a picture:

Broken Google Glass

They said they can't even repair them. It was up to her to find someone who can repair them. If she wanted, she can spend another $1,500 to buy a new pair but Google is not responsible, nor willing to help her out.

I am honestly surprised. If they were $300, I'd get it, but $1,500 and won't replace them.

It just seems unusual. But she said, " I spoke with three different people at the help line, and all three (one a supervisor) said the same thing: accidental damage, no warranty, no repair facilities, you are on your own."

Forum discussion at Google+.

 

Popular Categories

The Pulse of the search community

Search Video Recaps

 
- YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: July 18, 2025

Jul 18, 2025 - 10:00 am
Search Video Recaps

Search News Buzz Video Recap: Google June Core Update Done, Local Ranking Update, AI Mode Updates & AI Calling Businesses

Jul 18, 2025 - 8:01 am
Google Maps

New Google Business Profile Check Edit Status

Jul 18, 2025 - 7:51 am
Google Search Engine Optimization

Google: Login Service Pages Are Hard To Rank In Search

Jul 18, 2025 - 7:41 am
Google

Google AI Overviews For Movie Queries

Jul 18, 2025 - 7:31 am
Google Ads

Google Ads Rolling Out Smart Bidding Exploration To Some Advertisers

Jul 18, 2025 - 7:21 am
Previous Story: Google: We Don't Control Content On The Web