Temporary Google AdWords Billing Problems

Aug 22, 2007 • 10:29 am | comments (3) by twitter Google+ | Filed Under Google AdWords
 

Yesterday afternoon there was a temporary issue with Google AdWords. A WebmasterWorld thread reported that billing information is temporarily unavailable at about 4pm (EST).

Google said they were aware of the issue and they were working to fix it:

Yep, engineering is aware of the issue you describe, and is hard at work towards resolving it.

I strongly suspect that this'll be seen only by a small percentage of advertisers - and my apology to those who are.

I'll update you all as I learn more.

At about 6:20pm (EST) the problem was resolved. The total issue lasted approximately one hour and thirty minutes.

In addition, the Google Maps Coupon featured is reportedly fixed.

Forum discussion at WebmasterWorld.

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Comments:

Hank Roberge

10/16/2007 05:40 pm

Google is still billing me for adwords that I cancelled in August. I cant reach them by telno what to do?

Tom

03/01/2008 02:46 am

This issue is not resolved one week still not fixed.

Don Zurlo

09/27/2008 10:21 pm

I am having the same problem. I am being billed after cancelling last month with zero balance on account. There is no telephone support. Email support only gives information on cancelling account - does not address billing issue.

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