Google Messaging Feature Live For All US Based Google My Business Users

Jul 13, 2017 - 7:57 am 18 by
Filed Under Google Maps

Google Messaging

Google has officially launched the messaging feature for Google My Business users based in the US. This allows Google My Business businesses to go to their dashboard and turn on messaging. Once activated, a customer looking at your Google local panel or maps listing can click the "message" button to communicate with you via text messaging.

Google began testing this feature last year in November and has now officially rolled it out to their US based customers.

Here are some screen shots of the process.

On your business dashboard you can turn on messaging either from the promotion box in the middle or by clicking on messaging on the left side navigation:

click for full size

You need to add your mobile number that you want to manage these messages over:

click for full size

Then verify the number with a code Google sends to that phone and then configure your welcome message. You can also toggle the feature on or off here.

click for full size

I do wish they had an option to turn it on or off at certain times or just automatically turn it off and off based on your business hours.

Once activated, customers will see it in the mobile results for your local profile. Notice the "message" icon:

click for full size

When they click it, it takes them to their text message app:

click for full size

The business on the other end will get the message either via Google Allo or their native text messaging app:

click for full size

Eventually, Google will show the customer the approximate wait time for the time it takes that business to reply to messages on average:

click for full size

Here is Google's official help document on this feature.

Forum discussion at Twitter.


Popular Categories

The Pulse of the search community


Search Video Recaps

Google Weekend Volatility, Google On Search Leak, Elizabeth Tucker Interview & Apple Intelligence - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google Search Engine Optimization

Google: #s In Google Search Console Reports Are Unrelated To Canonicalization

Jun 18, 2024 - 7:51 am
Google Maps

Google Maps Adds Edit & Post Button To Business Profile Listing

Jun 18, 2024 - 7:41 am
Google Search Engine Optimization

Google: Our Search Results Do Not Always Show Original Source

Jun 18, 2024 - 7:31 am
Bing SEO

Bing Webmaster Tools Clickthrough Rate Over 100%

Jun 18, 2024 - 7:21 am

Google Search Tests Black Sitelinks

Jun 18, 2024 - 7:11 am
Search Forum Recap

Daily Search Forum Recap: June 17, 2024

Jun 17, 2024 - 10:00 am
Previous Story: Google Offers Soup Analogy On Difference Between Cache & Fetch Tool