Google Merchant Center Next Wants You To Add Your Customer Support Details

Jul 28, 2023 - 7:21 am 1 by

Call Center Phone Rep Google Logo

Google wants you to add your customer support details to Google Merchant Center Next. Google said, "Shoppers are often dissatisfied when they can't easily find customer support and returns related information when they're shopping online." So if you add this information, it will improve your shoppers experience.

Here is how to add your customer service details, like live chat, email, phone or other support options to Google Merchant Center:

  1. Sign into Merchant Center.
  2. On your Home page, navigate to the “Add customer support info” card.
  3. Click Add info.
  4. Provide the following customer support information:
    1. Customer service telephone number
    2. Customer service email address
    3. Customer service web page URL (i.e. link to a customer service form)
    4. Select the "Live chat support available" toggle if your business supports this
    5. Select the "Chat bot support available" toggle if your business supports this
    6. After providing the relevant information, select your preferred contact method.
  5. Scroll down to the bottom of the page and click Save.

Google added, "Customer service is important for your business and your customers because it allows you to help customers solve any issues with your product or service. It also helps you build trust with your customers. So it’s important that your customers know how they can reach you for support."

Forum discussion at Twitter.

 

Popular Categories

The Pulse of the search community

Search Video Recaps

 
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google Search Engine Optimization

September 2025 Google Webmaster Report

Sep 2, 2025 - 7:51 am
Google Ads

New Google Ads Checkboxes To Filter Campaigns

Sep 2, 2025 - 7:41 am
Google Ads

Google Ads AI Max Not Designed To Go More Aggressively After SPN Inventory

Sep 2, 2025 - 7:31 am
Google Ads

Google Ads Search Google Maps For Location Assets

Sep 2, 2025 - 7:21 am
Google

Google Search Mini Game Encourages Searchers To Search More

Sep 2, 2025 - 7:11 am
Bing Ads

Microsoft Advertising: Here's Why Your Bid May Be Over The Max CPC

Sep 2, 2025 - 7:05 am
 
Previous Story: Google Business Profiles Food Ordering Settings