Google AdWords Refund Bug for Pre-Pay Advertisers

Jan 12, 2010 • 8:40 am | comments (5) by | Filed Under Google Ads (AdWords)

There are always complaints from Google AdWords advertisers about not being able to be refunded for one reason or another. A new Google AdWords Help thread reports the issue in detail, with the use of a video.

Google said there is a bug with refunding advertisers who have used pre-paid account. AdWordsPro Sarah said:

The reason you are unable to cancel your account is because there is a bug affecting some prepay advertisers that prevents us from issuing a full refund when you cancel your account. We are aware of the issue and should have it fixed shortly- at which time you can close your account and get your money back.

About 1 minute and 15 seconds into the video it shows the issue with getting a refund:

Again, this is a Google bug they acknowledge. They said they will fix it soon, but there is currently no ETA for that.

Forum discussion at Google AdWords Help.

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