A WebmasterWorld thread reports that Google has cut a few the personalized AdWords representatives from big spend advertisers. The recent report comes from a long time WebmasterWorld member, cline. Cline said he lost his representative because he stopped taking on new clients and Google said they will only provide him a rep if he brings in new clients.
However, others have reported they lost their reps, and soon after, they were banned from AdWords. Some suspect that it is only a matter of time until Cline gets banned, because they feel it is a sign that he will. People in the thread said they know other advertisers who spend over $100,000 per month, lost their Google representative and a month later were banned.
I am not sure if Cline is in the same boat here. Let me quote him:
My agency has had a dedicated Adwords support team since about 2004. I just got notified that we're losing dedicated support. The reason is that even though we're managing ever-increasing spend levels from our existing clients, we're too busy with our existing clients to accept new clients. Adwords only wants to give dedicated support to agencies bringing in new clients and who need help with strategy. We only have technical issues.
In any event, the AdWords bans continue. You can read all about that over here.
Forum discussion at WebmasterWorld.