In March, we reported that Google AdWordsPro was getting inundated with questions and feedback, and two new representatives were added. Well, it's a month later and it seems that the trend is continuing.
AdWordsPro announced Tuesday on Google Groups that three new staff members have been added. They are AdWordsPro.Jordan, AdWordsPro.Sarah and AdWordsPro.Steph.
The new staff members will be checking the forums about an hour a day to read and respond to concerns. Since issues can arise at various times of day, there will be staff members checking in the morning and later in the day. The goal here is to have "no unanswered questions remaining" by the end of each business day. High aspirations but I think it's doable. :)
Forum discussion continues at Google Groups.