Microsoft Refunds adCenter Advertisers Too Much

Mar 6, 2007 • 7:53 am | comments (0) by | Filed Under Microsoft Bing Ads (formerly adCenter)

This is funny, remember the huge adCenter overcharge bug a couple weeks ago? Yea, they did refund adCenter advertisers very soon after.

I am now spotting reports at the WebmasterWorld thread that they refunded advertisers too much!

Well, we were overcharged by about $4k, and then we were credited by about $8k, and then they took back the over-credit, and supposedly TODAY they have it all right. At least, that's what the guy who called me said. I'm going to have to have my customer call his credit card company to be sure. What a mess.

I had 1400-ish bucks in incorrect clicks. They credited my CC the $1400, even though only $400 had been actually charged to my card. So, then they charged my card $1000 to even it out. They did give me a $200 ad credit for the trouble--which was cool.

So they refund everything to the advertiser. Then they remember that the advertisers actually did get clicks and should not be refunded for everything. So they charge the advertiser's cards for that difference. Pretty funny. But maybe it makes it easier for Microsoft to keep track of this way?

Forum discussion at WebmasterWorld.

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