Google Advertiser Charged For Paused Campaign in AdWords

Feb 16, 2007 - 7:51 am 1 by
Filed Under Google Ads

Jeremy Mayes links to a DigitalPoint Forums thread where a Google advertiser paused his campaign and was still getting charged for clicks and impressions.

I paused the campaign at 3:43 PM yesterday. According to my stats I only received 25 impressions yesterday 0 clicks. Today I checked my account and have been charged for over 3000 impressions that supposedly happened today, BUT my campaign had been paused for more than 17 hours!!! Not to mention I was charged $4 over my daily budget. I have contacted Google but don't expect to hear back for a couple of days. Anyone have this happen?

After the resident AdWords Pro at DigitalPoint Forums, GuyFromChicago, drilled him with questions, he got a response from Google that read:

Thank you for your email. I'm sorry to hear that you've had trouble with your Google AdWords campaign. I understand your paused campaigns are accruing clicks and impressions. Our engineers are currently working to solve the problem and hope to reach a resolution shortly. We appreciate you for your patience.

Once this issue has been resolved by the engineers, please be assured that any applicable credits will be automatically processed.

So it seems to be a bug in Google. So you as an advertiser should be aware of this. Make sure you aren't being charged as well.

I suspect Google will refund the advertiser for the impressions and clicks he accrued.

Forum discussion at DigitalPoint Forums.


Popular Categories

The Pulse of the search community


Search Video Recaps

Google Core Update Flux, AdSense Ad Intent, California Link Tax & More - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google Search Engine Optimization

Google: We Need Very Few Links To Rank Pages; Links Are Less Important

Apr 22, 2024 - 7:51 am

Google Tests Discussion and Forums Questions With Answers Box

Apr 22, 2024 - 7:41 am
Google Search Engine Optimization

Forbes Blocks Its Coupon Directory Before Google Enforces The Site Reputation Abuse Policy

Apr 22, 2024 - 7:31 am
Google Maps

Google Tests Posts Button In Local Listing Business Profile

Apr 22, 2024 - 7:21 am
Google Ads

Google Search With 16 Shopping Ads

Apr 22, 2024 - 7:11 am
Search Forum Recap

Daily Search Forum Recap: April 19, 2024

Apr 19, 2024 - 4:00 pm
Previous Story: Yahoo! Does Digg With Suggestion Boards?