IE Error With Google AdWords Billing Tab

Dec 20, 2011 - 8:29 am 7 by
Filed Under Google Ads

AdWords LogoThere are many many complaints in the Google AdWords Help forums from Internet Explorer users who are seeing errors when trying to access the billing tab within the AdWords console.

The error reads:

Error: Possible problem with your *gwt.xml module file. The compile time user agent value IE 8 does not match the run time user agent value IE 9.

Z from the Google AdWords team said this is a known issue and if you want it resolved, the steps you can take now include:

1. Clear your cache and cookies: https://support.google.com/adwords/bin/answer.py?hl=en&answer=14776

2. Set security settings: https://support.google.com/adwords/bin/answer.py?hl=en&answer=14776

3. Use a different browser, for instance you you can try free Google Chrome: https://www.google.com/chrome

There is no ETA for a fix on Google's side.

Forum discussion at Google AdWords Help.

 

Popular Categories

The Pulse of the search community

Google Search Volatility

More Details

Search Video Recaps

 
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google

Google AI Overviews Pushing Searchers Into AI Mode, Drops Show More Button

Aug 28, 2026 - 1:30 pm
Search Forum Recap

Daily Search Forum Recap: August 28, 2026

Aug 28, 2026 - 10:00 am
Search Video Recaps

Search News Buzz Video Recap: Google GoTo Parameter Fight, PDFs Go Missing In Google, SEO For AI Responses & Google and Microsoft Ads News

Aug 28, 2026 - 8:01 am
Google Ads

Google Ads Book Buttons Expand To Search & Performance Max

Aug 28, 2026 - 7:51 am
Google Search Engine Optimization

Google Announces Search Updates For Transparency, Actionable Updates Get Blog Posts

Aug 28, 2026 - 7:41 am
Google

Google Preferred Sources, Tailor Your Feed & Search Profiles Are Different

Aug 28, 2026 - 7:31 am
 
Previous Story: Google Webmaster Team: How Can We Do Better?