Google Webmaster Trends Analyst Spends One Hour Trying To Contact A Hacked Site

May 24, 2013 • 8:07 am | comments (5) by twitter Google+ | Filed Under Other Google Topics

Google Webmaster ToolsGary Illyes, a former webmaster and SEO, converted Webmaster Trends Analyst working at Google Switzerland, posted on Google+ that he was sad after he tried to contact a webmaster whose site was hacked.

He said he spent an hour or so trying to reach out to this webmaster but the site was not verified within Google Webmaster Tools, there was no phone number or contact us form on the site. The one email address listed bounced back when tried.

Gary wrote:

Today I was trying to contact a pretty neat site. They are hacked and all their pages are redirecting to some random "buy vi4gr4 in a casino online" spam site.

The site was not registered in Webmaster Tools. I could find one email address on the site which apparently was some PR person's. The email I sent there bounced. There was no contact form on the site. The WHOIS records were "protected". The email address in the SOA record also bounced.

After like 1 hour of hunting, I gave up. The owner of the site likely still doesn't know about the hack.

I'm sorry dude, we tried.

It is important I share this, it shows Google does try, even on a one-on-one basis to help webmasters. Although this approach doesn't scale, Google does employee a team of people whose job it is to do just that. We've talked about the challenges Gary goes through in his job before. But after writing about the unfair advantage big brands get with personalized Google support, I'd like to point out some of the smaller brands.

Forum discussion at Google+.

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Alistair Lattimore

05/24/2013 01:28 pm

Last port of call, email the web host and hopefully they can notify them.

Tara Dee West

05/24/2013 03:28 pm

Google often come across as a giant faceless corporation but things like this give you faith!


05/24/2013 07:46 pm

it is time i let you know just how moronic google has become ... i used gmail while i was in brazil and once i came home i looked at my gmail suddenly my google homepage changed to Portuguese and it's not even the same pc it is high time i leave google, i'm so pissed i can't see straight, what a pos


05/25/2013 11:59 am

Sounds like he didn't have anything better to do with his time. It should've only taken 5 minutes to do the things he mentioned. What was he doing with the remaining 55?!


05/27/2013 03:41 pm

Moved to Bing months ago. Haven't looked back :)

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