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Google has confirmed a bug in the Google Business Help forums, where the reviews left on your Google Maps listing in early April are now missing.
Jade Wang from Google confirmed the issue saying Google is aware of the issue and working on fixing it.
In short, any review left for your business in the time-frame of early April 2013 is not showing up.
Jade said:
Just letting you know that we've found a technical issue last week with reviews where some were incorrectly taken down. We're working on fixing the issue, so sit tight!
Bugs in Google Maps is extremely common, so I am sure none of you are surprised by this.
Forum discussion at Google Business Help.
Comments:
David
04/10/2013 01:10 pm
Google, vigilant as always :)
Jason
04/10/2013 01:20 pm
Reviews were taken down going back way earlier than early April. Reviews from March have disappeared also.
small business owner
09/03/2013 09:52 am
Google SUCKS plain and simple, they want their google wants to own the complete rights to all personal information to everyone on the web. Google makes users create an account so they can start tracking information to sell to its advertisers with is plain and simple NOT right. Then if the new account created to leave a review is not active Google deletes all reviews by that person...I am tried as many business owners having google reviews get deleted and have told all my clients to go elsewhere to leave reviews. We even go so far as to tell folks NOT to create a google account if they don't want all their personal information gathered and used to sell google advertisers