Google Local Troubleshooter Needs Troubleshooting

Jul 12, 2012 • 8:26 am | comments (6) by twitter Google+ | Filed Under Google Maps

Google+ Local PageA Google Places Help thread tells us that the troubleshooter under "My listing has incorrect information" for Google+ Local support is currently unavailable.

Yes, the troubleshooter needs troubleshooting itself!

Jade Wang from Google said she expected it to return within a week.

But how ironic is it, that the property with the most issues, bugs and fixes has a troubleshooter that also has an issue?

It is almost funny but really somewhat sad.

Forum discussion at Google Places Help.

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Linda Buquet

07/12/2012 03:25 pm

Barry it isn't that the troubleshooter is broken. The issue is that support is so backed up they are closing that particular troubleshooter until they get caught up. As I blogged yesterday I think they are so backed up partly due to issues with the G+ upgrade and a couple other bugs/issues I mentioned, but mainly because they deleted THOUSANDS of home based service area businesses who have have been hitting that troubleshooter to try to get help to get their listings back. So support was backed up a couple weeks. So I think it's good they are trying to get to everyone stuck in the Q, but wish they would fix more of the core issues so there would not be as much need for support in the 1st place.


07/12/2012 03:51 pm

A company which makes $40 billion a year should be able to hire more support people, one would think....


07/12/2012 10:15 pm

We're with you Milania! They still haven't got our business location correct after countless tries, and error reports. What a damned disaster...


07/12/2012 10:17 pm

Well, they still should be ashamed. Google told us all what to do to list our business locations on their service and they obviously weren't even ready for us to do so - nor even help us! Wouldn't you think a large company like this could engineer a little better? It's disgraceful!


07/13/2012 07:34 am

i constantly find things like it in google. Them not care about user experience at least at their own website. Or may be webmasters is bottom grade peoples in their list.


07/13/2012 07:36 am

haha. good user experience is just blablabla, matt cutts pure idealism. even their website must be penalized!

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