Google AdWords Advertisers Threatens Suicide To Get Google's Attention, It Worked

Sep 8, 2009 • 8:20 am | comments (7) by twitter Google+ | Filed Under Google AdWords
 

A Google AdWords Help thread has an advertiser from India who is threatening to kill himself, if Google doesn't respond to him in the next few hours. Now, suicide is no joking matter, but in this case, this advertiser did not kill himself after a few hours of Google not responding.

Google did indeed reply, a day or so later, explaining that it is the Labor Day weekend and any response will have to really wait until today, Tuesday. The threat from the advertiser came in broken English, here it is:

If I don't hear from the Google Ad words Team in the next few hours I will have no options but the only option to do Suicide as I have stake all my 10 years of my career and my funds into the business and now I have no options to wait each day to see whether my Ad Words are active or not which I am doing for the last 20 days.

About a day later, an official Google representative spotted the thread and replied.

First off, I am sorry that AdWords has been such a difficult road to tread for you. While I am not aware of the particulars of your situation (because I do not have access to your account) I do apologize for that difficulty, and the frustration that has resulted.

To set reasonable expectations, please note that this thread spans Saturday and Sunday here in the US - a time period during which the AdWordsPro team (and the AdWords support team as well) are not in the office. In addition, tomorrow, Monday, is a national holiday here in the US - and the US based members of the team will be out of the office.

That said, I have written to the AdWordsPro team to ask that they take a look into your situation - and to see if they can determine how it might be resolved.

Again, to set reasonable expectations, please know that the teams to which the AdWordsPro team would normally escalate your issue are not available today, Sunday, nor tomorrow, Monday - due to the national holiday I previously mentioned.

Soon after, the Indian advertiser came back in to once again threaten to kill himself if he does not get a response by early Tuesday. He said, "If I do not have a Solution by Tuesday than what I have stated in this forum is my ultimate choice as I have no other options with me left."

Is this what it has come to? I know Google representatives often reply to threads, but they cannot reply to every thread. So if you really need a response, do you have to go to these extremes?

Forum discussion at Google AdWords Help.

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Comments:

Kieron Hughes

09/08/2009 12:31 pm

Certainly an interesting tactic to get attention.

tabsfiroz

09/08/2009 12:37 pm

Pathetic...thats what it is...

Raghavan

09/08/2009 12:41 pm

I'm not sure why is the Google India Adwords team is so lazy with their review which is what I get from this.

Jack Adams

09/08/2009 02:12 pm

It's emotional blackmail and simply isn't acceptable behaviour. Suicide is no joke certainly, and is indeed a very serious matter and one that the responsibility of should remain entirely with the affected person. Shifting responsibility for such an action onto a third party is absolutely unreasonable, Google should terminate his Adwords account with immediate effect. I cannot honestly believe that Adwords could ever lead to such a decision.

Amma

09/10/2009 06:25 pm

I love that guy :-)

No Name

07/13/2010 03:05 pm

1 less person to worry about in adwords help.. pathetic

Webstats Art

06/07/2012 01:35 pm

Someone I know lost his google adsense account this year which in the gold old days made between $100 - $300 a day. After Panda he lost half his website traffic and starting sucking in the serps. Post Panda meant it was difficult to reach 50 bucks. 10 months later, Google decided to cancel his adsense account because of possible click fraud. What pissed him off was the fact that he was an innocent. He was a conservative power user. He did not overdo his ads and in fact Google had previously sent a recommendation to use 3 ad blocks on a page instead of 2. Attempts to try and convince google he was innocent did not lift the banning. I am sure there are many more stories like this. What is happening now is he is trying to find better ways (even more successful ways) to make money outside of google. I think that it is working and losing his account may turn out to be a blessing in disguise. He has increased his face to face visits with clients and direct engagement. I am sure we will hear many more stories like this too! Good luck to all you folks who were treated badly. Don't sweat over it and certainly don't do anything stupid to harm yourselves. You have a bright future if you previously had the skills to make all that cash online through PPC. You have not lost your skills, just your adsense account. I know this is about Adwords.. but isn't there a relationship between them? I know people who have been adsense banned but are heavy duty users of Adwords.

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