Google AdWords Advertisers Threatens Suicide To Get Google's Attention, It Worked

Sep 8, 2009 - 8:20 am 7 by
Filed Under Google Ads

A Google AdWords Help thread has an advertiser from India who is threatening to kill himself, if Google doesn't respond to him in the next few hours. Now, suicide is no joking matter, but in this case, this advertiser did not kill himself after a few hours of Google not responding.

Google did indeed reply, a day or so later, explaining that it is the Labor Day weekend and any response will have to really wait until today, Tuesday. The threat from the advertiser came in broken English, here it is:

If I don't hear from the Google Ad words Team in the next few hours I will have no options but the only option to do Suicide as I have stake all my 10 years of my career and my funds into the business and now I have no options to wait each day to see whether my Ad Words are active or not which I am doing for the last 20 days.

About a day later, an official Google representative spotted the thread and replied.

First off, I am sorry that AdWords has been such a difficult road to tread for you. While I am not aware of the particulars of your situation (because I do not have access to your account) I do apologize for that difficulty, and the frustration that has resulted.

To set reasonable expectations, please note that this thread spans Saturday and Sunday here in the US - a time period during which the AdWordsPro team (and the AdWords support team as well) are not in the office. In addition, tomorrow, Monday, is a national holiday here in the US - and the US based members of the team will be out of the office.

That said, I have written to the AdWordsPro team to ask that they take a look into your situation - and to see if they can determine how it might be resolved.

Again, to set reasonable expectations, please know that the teams to which the AdWordsPro team would normally escalate your issue are not available today, Sunday, nor tomorrow, Monday - due to the national holiday I previously mentioned.

Soon after, the Indian advertiser came back in to once again threaten to kill himself if he does not get a response by early Tuesday. He said, "If I do not have a Solution by Tuesday than what I have stated in this forum is my ultimate choice as I have no other options with me left."

Is this what it has come to? I know Google representatives often reply to threads, but they cannot reply to every thread. So if you really need a response, do you have to go to these extremes?

Forum discussion at Google AdWords Help.


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