Google My Business Messages Notes When Message Is From Google Posts

Jul 12, 2021 - 7:51 am 0 by
Filed Under Google Maps

Google Posts

Last year Google added the ability for users to send a message to a business through a Google Posts. Well, now according to Ben Fisher, Google is showing in the Google My Business messages area when a message is received via a Google Post.

I should note that Google does not tell you which Google Post the message was initiated from, but rather Google in general is telling you it came from a Google Post and not a normal Google Business Profile message request.

Ben Fisher wrote on Twitter "GMB: Did you know that you can get messages from Posts and other ways on GMB. What I think is new is Messages showing you the source." He shared this screenshot below:

Google Messages Posts

I guess it is good to know the source of when a customer messaged you? But if it is via a specific Google Post, let's say some sort of promotion notice, wouldn't it be good for Google to pass those details along to the business as well?

Forum discussion at Twitter.


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