Google Local Business Panel: Chat With Live Agent

May 8, 2023 - 7:11 am 0 by
Filed Under Google Maps

woman texting on bench and google logo

Google has been rolling out "chat with live agent" buttons in some local business panels within Google Search. This seems to be part of the Google Business Profile messaging platform.

This was spotted in the Local Search Forums and this picture was posted there:

Google Local Business Panel Chat With Live Agent

Joel Headley, former Googler who worked in the local side of things, wrote on Twitter, "We were told they intended to roll it out to desktop web some time ago. Glad to see it finally happening." He added this can show up if the business is using Google's Business Messages. "When a third party integration is being used, it is OFF thru GBP," he added.

Joy Hawkins also posted this on Twitter and it seems like it was new for most local SEOs.

Have you seen this?

Another example:

Google did add messaging to local and search back a couple of years ago. But the "chat with a live agent" interface seems a bit different.

Forum discussion at Local Search Forums.

Update in August 2023, another example:

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Google March Core Update Done, HCU Recoveries, Site Reputation Abuse & AI Topics - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google Search Engine Optimization

Google Began Enforcing The Site Reputation Abuse Policy Last Night

May 7, 2024 - 7:51 am
Google Updates

Google Search Ranking Update Volatility Starting On May 3rd

May 7, 2024 - 7:41 am
Google Ads

Google Ads New Performance Max For Marketplaces

May 7, 2024 - 7:31 am
Google

Number Of Search Results Dropped Google Search Results Page (Hidden Under Tools)

May 7, 2024 - 7:21 am
Google Ads

Rumors Of Google Auditing 25% Of Google Ads Are False

May 7, 2024 - 7:11 am
Search Forum Recap

Daily Search Forum Recap: May 6, 2024

May 6, 2024 - 4:00 pm
Previous Story: Coconut Chia Pudding At Google