Google Local Business Panel: Chat With Live Agent

May 8, 2023 - 7:11 am 0 by
Filed Under Google Maps

woman texting on bench and google logo

Google has been rolling out "chat with live agent" buttons in some local business panels within Google Search. This seems to be part of the Google Business Profile messaging platform.

This was spotted in the Local Search Forums and this picture was posted there:

Google Local Business Panel Chat With Live Agent

Joel Headley, former Googler who worked in the local side of things, wrote on Twitter, "We were told they intended to roll it out to desktop web some time ago. Glad to see it finally happening." He added this can show up if the business is using Google's Business Messages. "When a third party integration is being used, it is OFF thru GBP," he added.

Joy Hawkins also posted this on Twitter and it seems like it was new for most local SEOs.

Have you seen this?

Another example:

Google did add messaging to local and search back a couple of years ago. But the "chat with a live agent" interface seems a bit different.

Forum discussion at Local Search Forums.

Update in August 2023, another example:


Popular Categories

The Pulse of the search community


Search Video Recaps

Google Volatility, Indexing Bugs, Google Ads Broad Match Default & YouTube SEO Tips - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: July 12, 2024

Jul 12, 2024 - 10:00 am
Search Video Recaps

Search News Buzz Video Recap: Google Volatility, Indexing Bugs, Google Ads Broad Match Default & YouTube SEO Tips

Jul 12, 2024 - 8:01 am
Google Maps

Remove Thumbtack Book Links In Google Business Profiles

Jul 12, 2024 - 7:51 am
Google Search Engine Optimization

New: Google Search Console Let's You Add Your Shipping & Return Information

Jul 12, 2024 - 7:41 am

Google Search Tests Autoplaying Video Thumbnails In Results?

Jul 12, 2024 - 7:31 am
Bing Search

Bing Search Tests Voting On Search Results

Jul 12, 2024 - 7:21 am
Previous Story: Coconut Chia Pudding At Google