Google: Here Is How Webmaster Forums Escalation Works

May 11, 2016 - 8:21 am 3 by

Google Escalation Forums

In a Google Hangout with John Mueller earlier this month on Google+, John explained how it works when a thread in the help forums gets escalated to a Googler.

John said that one of the more active non Google people in the Google forums will see it and they have a way of escalating it higher, to a Googler. John said:

And usually what happens there is that the top contributors, rising stars, the more active people in the forums, they'll take these threads. And if they can't figure it out on their own they'll it escalated to us and, someone on Google side will get back to them and say, oh, they have to do this, this or, this. Or maybe we'll go to the thread directly and say, oh, you need to do kind of this. Or maybe we'll just take that escalation, say, OK we'll fix this on our side manually, with the manual web spam team to kind of make sure that this problem is solved.

He said this around the 42:27 mark into the video, first explaining how to safely post questions and then how things get escalated.

Here is the video embed:

Forum discussion at Google+.

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Google Core Update Volatility, Helpful Content Update Gone, Dangerous Search Results & Ads Confusion - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: April 12, 2024

Apr 12, 2024 - 4:00 pm
Search Video Recaps

Search News Buzz Video Recap: Google Core Update Volatility, Helpful Content Update Gone, Dangerous Google Search Results & Google Ads Confusion

Apr 12, 2024 - 8:01 am
Google Search Engine Optimization

Google: Indexing & Algorithm Updates Are Independent

Apr 12, 2024 - 7:51 am
Google Search Engine Optimization

Google Structured Data Carousels Beta Docs Clarifies Feature Availability & Markup Location

Apr 12, 2024 - 7:41 am
Google

Google: Ranking In Shopping, Images & Other Verticals Doesn't Hurt Your Web Rankings

Apr 12, 2024 - 7:31 am
Google

Google Knowledge Panels - Mentioned People

Apr 12, 2024 - 7:21 am
Previous Story: Bing Ads Adds Copy & Paste Ads & Keywords