Google Business Profiles Chat Clicks Performance Analytics

May 28, 2025 - 7:41 am 1 by
Filed Under Google Maps

Woman Phone Street Google

Google added a new type of data point to the Google Business Profiles performance reports named Chat Clicks. Chat clicks show you how many people are clicking over from your chat conversations in the local and maps results within Google Search and Maps.

It is unclear if this is relabeling the message clicks report or if this is something new.

This was spotted by OMG National on X and shared a screenshot of this new report:

Google Business Profiles Chat Clicks Performance Report

If you don't see it, that means you probably did not enable chat within Google Business Profiles.

Forum discussion at X.

 

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