Google Business Profiles started to allow chat through texting and WhatsApp for businesses in international regions. Now, this feature seems to be rolling out to businesses based in the United States.
When I go to edit my contact information for my New York based business, I get the option to set up chat through texting and WhatsApp, here is a screenshot:
Henry Heredia posted about this on X last night and I double checked my own business and I see it too:
@rustybrick @JoyanneHawkins @TheSocialDude @krystal_taing I'm finally seeing the @GoogleMyBiz Chat feature in the US, anyone else? *Of note, the Google article still says this is not available in the United States. @OMGNational https://t.co/5jZO5BlEvX pic.twitter.com/VY9BLnkkhG
— Henry Heredia (@henryh954) January 21, 2025
There is a Google help document on this feature here. The document does still say, "This feature is not yet available in the US."
Forum discussion at X.
Update: Google confirmed this a couple weeks later:
You can now add WhatsApp and text messaging to your GBP! This much-requested feature makes it easy for customers to connect with you directly for inquiries, bookings, support + more. Available worldwide, excluding PH, VN, TH, TW, JP, KR, & CN. Learn more: https://t.co/7Hg7zerIDK
— Google Business Profile (@GoogleMyBiz) February 4, 2025
