Google is like any other company, they have bugs - bugs with search buts with their tools, bugs with their hardware and bugs with their support system.
Yesterday, Google confirmed there was an issue with the Google AdWords phone support lines due to a "technical issue."
Google responded to an angry and upset customer on Twitter saying the phone support issue is not resolved. Here are the tweets:
@eclectitech Hi Jon, the technical issue is now resolved. Can you try calling again? If the issue continues, please send us a DM. -Mitch— Google AdWords (@adwords) November 28, 2016
I am sure some of you had issues with your office lines going down - so seeing Google has had those issues also makes you feel a bit better.
Forum discussion at Twitter.