Have a Question For Google? Using Google's New Discussion Area Might Not Help

Jan 5, 2009 • 7:44 am | comments (60) by | Filed Under Other Google Topics

A few months ago, Google opened up new interactive discussion areas to help improve Google's communication between Google and the people who use Google's products and services. In fact, the Google Webmaster Help area moved over a month ago today.

Everyone was excited to see a quicker, more efficient and more responsive area to get answers to their questions. The only issue is that many folks are posting questions and their questions are not being seen. A Google Webmaster Help post shares this issue, in short, if you post a question, you need to reply to your post, to make sure it is visible to others. It seems like a temporary bug, but even if it is, who in their right mind will post a question and then reply to their question - it just isn't a logical thing to do.

Googler, JohnMu, said "FWIW You can also just add an update to your question -- that works without having to post a reply to yourself. The team is aware of this issue and I assume it will be addressed with the next update."

They have actually posted an announcement:

Due to an issue in the forum software, some posts here may not show up for everyone until a reply has been posted. To be sure that your thread is visible, feel free to post an empty reply to your own thread.

I hope they get this fixed soon.

Forum discussion at Google Webmaster Help.

Update: This was resolved on January 6th in the afternoon.

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