Should SEO Companies Offer Refunds?

Sep 3, 2008 - 9:44 am 11 by

A High Rankings Forum member who has been working on a yearlong SEO agreement is now facing new management with his client and they're requesting a refund for services (mostly because some project deliverables weren't actually delivered). Should this SEO comply and return the money?

Well, this is a questionable issue. The particular SEO had no written policy, and that needs to be amended. In the future, a written policy (if even to say "No Refunds") is desirable and will avoid these issues. At this point, though, one forum member suggests that some money should be returned. I'm not sure I would be quick to agree that any money should be returned simply because of a management shake-up -- perhaps the money shouldn't have been paid in the first place.

Now it's your turn to answer this and let us know what your thoughts are. The poll is below.

Would you issue a refund? Do you think you would give in given the circumstances of this particular forum member?

Forum discussion continues at High Rankings Forum.


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