Should SEO Companies Offer Refunds?

Sep 3, 2008 - 9:44 am 11 by

A High Rankings Forum member who has been working on a yearlong SEO agreement is now facing new management with his client and they're requesting a refund for services (mostly because some project deliverables weren't actually delivered). Should this SEO comply and return the money?

Well, this is a questionable issue. The particular SEO had no written policy, and that needs to be amended. In the future, a written policy (if even to say "No Refunds") is desirable and will avoid these issues. At this point, though, one forum member suggests that some money should be returned. I'm not sure I would be quick to agree that any money should be returned simply because of a management shake-up -- perhaps the money shouldn't have been paid in the first place.

Now it's your turn to answer this and let us know what your thoughts are. The poll is below.

Would you issue a refund? Do you think you would give in given the circumstances of this particular forum member?

Forum discussion continues at High Rankings Forum.

 

Popular Categories

The Pulse of the search community

Search Video Recaps

 
- YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: May 13, 2025

May 13, 2025 - 10:00 am
Google Updates

Google Search Ranking Volatility Spiked - May 12 & 13

May 13, 2025 - 7:55 am
Google

Google Updated Its Super G Logo In The iOS App

May 13, 2025 - 7:51 am
Google Search Engine Optimization

Google: Stop Using Different URLs For Same Image

May 13, 2025 - 7:41 am
Google

Google Navboost Is Not A Machine Learning System & More DOJ Leaks

May 13, 2025 - 7:31 am
Google

18 Year Google Search Engineer Rants On DOJ's Anti-Trust Case

May 13, 2025 - 7:21 am
Previous Story: Submit Your Google Chrome Feedback Over Here