Power of Personal Blogs: Customer Service At Its Best

May 19, 2004 • 1:24 pm | comments (7) by twitter Google+ | Filed Under Web Promotion

I have a business blog that we rarely update but is there for my employees to post at. I want them to post daily but I offer no incentive to do so. Anyway the blog is at http://technology.rustybrick.com/ and its about the daily life at my company.

Anyway, I posted an entry on how my office's Sunbeam Water Cooler Sprung a Leak. Since then I have been getting many visitors to the site who type in Sunbeam Water Cooler into Google. They find the blog and added comments.

Today, I see that a representative from the Sunbeam Water Cooler Customer Support Team left a comment stating:

Dear All~

We have recently discovered this wonderful website. We believe that consumer feedback is an incredible tool in helping our consumers find answers to their problems.

May we suggest a better method, that of using OUR email contact information to contact us with your problems/challenges should you have trouble getting through on the telephone lines. We may have better suggestions for resolutions.

In regards to our water dispensers, we have since added extra email addresses in order for our consumers to contact us with ease.

Please note that to order parts, please use email address: parts@elitegroupinc.ca. For any technical questions, simply use support@elitegroupinc.ca as we will not be checking this site on a regular basis.

Looking forward to resolving challenges, Sincerely yours,

Customer Support Team

How funny. See all the comments here.

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