Search Engine Strategies 2006 New York Archives

SES NYC 2006 Coverage List

Here is a list of all the sessions we covered during the SES NYC 06 - Quadruple Coverage this week.

+ Keynote: Barry Diller, Chairman and Chief Executive Officer, IAC/InterActiveCorp (Other coverage from ClickZ and CNN)
+ Vertical Creep Into Regular Search Results
+ Searchonomics: Serious & Fun Stats
+ Contextual Ads
+ Multichannel Metrics
+ Targeting Search Ads By Demographics & Behavior
+ Blogs, CGM, and Buzz
+ The Search Landscape
+ Podcast Search
+ Rich Media and Video Ads
+ Winning a Bid War
+ Searcher Behavior Research Update
+ Search Head Or Search Tail? Getting The Mix Right
+ Ads Beyond Search
+ BtoB Tactics
+ Pundits On Search
+ Reputation Monitoring & Management
+ Search Algorithm Research and Patents
+ Auditing Paid Listings & Click Fraud Issues
+ Search Ad Buyers Forum aka Search Marketing Style Council
+ Blog & Feed Search SEO - Blog Optimization Strategies You Need To Know
+ Practical Copyright & Trademark Guidance for Webmasters and SEMs
+ Duplicate Content Issues
+ Who's Watching Whom: Search & Privacy
+ Advanced Search Term Research Tools
+ Meet The Blog & Feed Search Engines
+ Retailer SEM Tactics
+ My SEM Toolbox
+ Ad Agencies & Search
+ SEM Via Communities, Wikipedia & Tagging
+ Buying and Selling Links
+ Branding & Search
+ In House Forum
+ Search Engine Q&A on Links
+ Search Advertising: Now & Future
+ Evening Forum With Danny Sullivan
+ Local Search Marketing Tactics
+ Organic Listings Forum
+ Measuring Success Overview
+ Earning From Search & Contextual Ads
+ Meet The Crawlers
+ SEO Overkill
+ Search and Phone Calls

Want more SES NY 2006 news? Technorati has blog reports here: . See shared photos on Flickr here: sesny2006. See bookmarked pages on del.icio.us here: sesny2006. See saved pages on Yahoo My Web 2.0 here: sesny2006. Find live coverage and discussion at the Search Engine Watch Forums here: SEM Events.

posted rustybrick in Search Engine Strategies 2006 New York at March 2, 2006 5:22 PM Comments (1)

Search and Phone Calls

One of the hotter topics of the day is reserved for the very last session of SES NYC. As search advertising costs on a CPC basis have gone up, so have the costs per acquisition, especially in some industries. Could Cost Per Call be the next “best value” in search advertising?


Came in late…Danny Sullivan moderating.
Missed Dave Roth from Carat’s presentation. He was finishing up with a comment about how important it is to measure calls from search-related leads.

Brian Waldman from Merchant Wharehouse. Has been working with ClickPath since they started, trying to ensure they measure inbound calls from search efforts. “How call tracking works on merchantwarehouse.com." They value people getting to the site because they are many ways they can convert. They don’t use their phone number in their PPC creative, but instead allocate a particular 800 number to each person that comes through from search. This number tracks their particular search term, which is great for their sales people.

Is measuring calls important? Many companies shy away from search because there is no onsite “conversion event.” Even on ecommerce sites, a call to an order center is highly desirable for high end products. Of all purchasing research done online, only 35% of orders occur there. With Pay per click, you are already paying for the traffic, why not know the true value. We all know that conversion is king, what if your company could now credit 50-100% more conversions from search? 73% of their paid search activity results in a phone call. Imagine not knowing where all these conversions came from? If they were not measuring this, they would be looking at a break even ROI, thus search would not provide adequate results. Impact of measuring calls: with calls: ROI 425%, without measuring them, their ROI was 113%. The use ClickPath for this and really like it. It records every call that comes in, which allows for call reviews, measures offline conversion tracking, allows for call routing and disposition, and gives a method to review fraud. The ability to allocate an 8000 through anything is very important. Call routing is big because it allows a different search to lead to a different sales section. For example, if some one searches ofr a brand name, they can lead to the page they want, as well as leading the 800 number assigned to them directly to a sales rep. With call disposition, it allows for a simple “press a button” option for the sales rep to report the results of the call. The fraud review feature is great…uses the referring URL to determine of it’s for real.

Is call tracking for you? Gives a high value to inbound calls, helps you measure your ROI more efficiently, allows for recording calls and evaluating your sales team.

Christer Ljungdahl from National Instruments. Will speak about the value of inbound calls. They really want to convert traffic to phone calls. They sell direct, which is good because they have engineers that understand. 35% of all their web traffic comes form search, and 50% of their inbound calls originate from the web. They publish and track phone numbers that are dynamic. They are country context sensitive, topic specific, and site section context specific. They can publish any number based on a multitude of parameters. First, make sure that a visitor has a good chance of finding your contact us page. They assign a greater value to people that look though the site more than just the home page, indicating more interest. Remember that phone calls don’t always come through during the visit. They use a printer friendly option with local contact information based on user. If some don’t call, email or print the contact form, find out why. They use the “call me” option also, and customers like the option. When they click on that choice and submit, within 2 seconds, the phone will ring, and the agent has a popup screen with all knowledge about the customer already harvested. If not business hours, they ask for less information and tell them they will be called during business hours. They even use the phone number on the “call me” page, in case they want to call. They try to get as much info as possible without “turning the customer off.”

Measuring the conversion flow is very easy with the analytics available today. This allows for changes like moving calls-to-action, etc. How to lose business? If you aren’t publishing your number. Takeways: make it easy for people to contact you, use different phone numbers. Understand why people chose not to call you. If you can’t get a call now, try to get one letter. Phone calls can reduce your online orders, so if this is your main goal you have to decide. It will drive your overall revenue. They saw a tripling of conversion rates when they became more aggressive in publishing the phone number.

Q&A speakers include Ted Carpenter, who has the ClickPath product, and Mark Barach from Ingenio, which has a pay per call product.

Ted: a small pool of phone numbers is allocated to various behavior patterns. You can use a number that stays active for an hour, a day, a week, etc. The longer a number stays active, the more numbers you will use. As an example, if you have a 10,000 keyword campaign, you’ll be using about 100 numbers.

“How much does it cost?” ClickPath is anywhere from 500 to 1500 dollars a month. There is a licensing fee and then a per minute charge. The calls are routed through their (ClickPath’s) switching network, and then they bill directly. Some companies that have a lot of calls spend upwards of $10,000/month.

What about privacy issues? Has there been research about the security of phone call data? They mentioned earlier that calls are sometimes recorded to help find keywords. What is being done to work the PR spin? Ted: their network doesn’t use VOIP, but instead a safer method. You get the name/address/phone number of who is calling, usually. As long as your privacy policy states that you will not resell the data, you will be fine. Danny says it is fair to say if you are going into any click-to-call situation, you should be very aware of the platform you are using and possibly note it on your site (ie: your call will be recorded to mine keywords-laughs)

What if someone calls repeatedly? Ingenio delivers customers, not phone calls. Any time the caller calls again from the same phone is an non-billed event (typically within a 30 day period). David says that their reports detail all calls, billed or not. Brian adds that they have their sales reps give their extension, and ask people to call back on that.

Woohoo all done…see you at SES San Jose!

This is part of the Search Engine Roundtable Blog coverage of the New York Search Engine Strategies Conference and Expo 2006. For other SES topics covered, please visit the Roundtable SES NYC 2006 category archives.

SES NYC Tag:

posted chrisboggs in Search Engine Strategies 2006 New York at March 2, 2006 2:02 PM Comments (0)

SEO Overkill

I think I covered this session at least twice. So let's see if there is anything new or not. One new thing I see is that Jennifer Laycock is the moderator for this session. Seems like they are a bit late to start, projector issues or something, maybe its a sound issue because I know Matt Bailey does this thing with screen reading tools that shows off how funny spam sites sound with a screen reader.

Michael Murray from Fathom SEO
I'll leave his introduction out of this coverage, since I disagree with it.

- SEO is not a shopping spree
- Yes, you need the traffic but try to pace yourself
- Even sound practices may fail if they are rushed into and overdone

- Domain Stuffing
-- Short domains are easy to read
-- Multiple hyphens or forced capitalization looks like spam

- Managing too many keywords at once
-- Prioritize
-- What are your profit margins
-- Give main keywords enough attention

- Folder and Page Name Excess
-- Yes, keywords can influence rankings
-- Make sure they match content

- Taming the Title Tag
-- Long titles are useless
-- Multiple keuwords that create lengthly titles cant all rank well

- Meta Descriptions
-- Avoid long descriptions
-- Portion appears in the search results
-- Laundry list of keywords may not match content

- Over the top meta keyword tags
-- Hard to avoid this traditional step
-- Some engines downplay this tag

- META Bonanza
-- Skip misc meta tag options
-- They do little for search engines

- Overdone Visible Text
-- Massive keyword repetition in a small space may annoy Web site users.

- Heading Tag Misuse
-- Don't overstuff
-- Avoid OVeruse
-- Complement design

- Visible Text in Unusual Places
-- Looks like an amateur put the site together
-- Text placed above the entire page

- Site Maps
-- Site maps are essential
-- Don't pursue too many keywords
-- Avoid major copy clusters

- Visible Links Blitz
-- Yes, links in content are useful
-- Too many may be viewed as spam

- Anchor Text Gone Wild
-- Too many search terms in the same hyperlink dilute the impact of a favored keyword or phrase

- Renegade Programmers
-- Know what your programmers are doing

- Link Title Attribute Mess
-- Prime example of overkill
-- You can do these things, but should you?
-- No consistent opinion about their value

- ALT Tag Overflow
-- Easy to do but use restraint
-- Only a marginal factor in rankings

- Links - Too many Too Fast
-- Be careful what link you get
-- Favor slow, steady growth
-- Relevancy is the key

- Hidden Text
-- Avoid all forms of hidden text
-- Make font colors and sizes match design
-- Excessive keywords offer no value

- Micro Sites
-- Search engines hate duplicate content
-- Add good content to your main content

- No Frames Tag - No End in Sight
-- The no frames tag space is ideal for citing browser limitations
-- Include a robust summary of the site and links to specific pages

Matt Bailey from SiteLogicMarketing.com (new company?)
- Rand heckles Matt after he puts up a Jacob Nielson slide.
How do users scan?
- Headlines
- Meaningful Sub Headings
- Bulleted lists
- Headers
- Content Arrangement: Inverted Pyramid style
- Half the word count, double the retention

- He gets into his screen reader slides, see chicago, last session
- Then the mobile device...
- This as was Fathom SEO's presentation, is basically the same...so please see past coverage
- Sorry about that

Heather Lloyd Martin of SuccessWorks
Why SEO Overkill is Bad for Conversion
- Troublesome title stuffing
- Kooky copy to get clicks (just to get clicks)
- Linkarama Losers (same slide as Chicago)
- Conversion Confusion (hard to find buy button, too much info)
- Baby, don't stuff keyphrases
- Clean up your stuffing
- Bad, Bad, Misspellings

SES NYC Tag:

posted rustybrick in Search Engine Strategies 2006 New York at March 2, 2006 1:34 PM Comments (4)

Meet The Crawlers



Session description:

"Representatives from major crawler-based search engines cover how to submit and feed them content, with plenty of Q&A time to cover issues related to ranking well and being indexed."

Moderated by Danny Sullivan and speakers include: Matt Cutts from Google, Kashual Kurapati from Ask Jeeves, a representative from Yahoo! (Tim Mayer was not present) and Ramez Naam from MSN Search

Audience Question: This is for Google and Yahoo: My site has over 500,000 products. What is the difference in the number of pages crawled and the number of mentions? For Yahoo we only have 500 results. Why is there a difference?

Yahoo: Use the Site Explorer tool. If Site Explorer only shows 500 pages, then there is an issue.
Google: Every search engine crawls in a different way. Mentions vs indexed. There are instances where we know about the url, but we did not crawl it. Your site may not have enough PageRank for us to do a deep crawl.
Yahoo: The site explorer offers an option to provide a RSS feed of your site's urls.

Audience Question: Disney search marketing manager. What are the search engine capabuilitie at crawling Flash. What are the pitfalls

MSN: FLash is difficult, so it will have an effect on the findability of your site.
Yahoo: Flash is in the pipe, you should see some innovations coming soon.
Google: We used to parse swf files, but Flash and Ajax can be problematic. THey break functions of your browser. My recommendation is to provide a text version of your site along with the Flash version.
Yahoo: Cloaking was mentioned in a previous panel as a method of getting around all-Flash sites. Don't.
Danny: A Flash page is like handing out a blank business card. Shows example of a jazz singer's site (he saw last night) that uses Flash with text.

Audience Question: Do you only crawl links found on pages or does your algorithm use queries from the toolbar?
MSN: It may.
Google: If you're trying to use the toolbar to get indexed, you should spend your time doing something else. Other ways to get into Google without inbound links: Site submit and Google Sitemap.
Audience member: I don't want certain pages indexed.
Panel: Add a robots.txt file excluding those pages and also put a password on that area.
Google: Gives example of how Alexa toolbar has been spoofed and used to spam Matt's "related sites" info on the Alexa listing for his blog.
Yahoo/Google: How many people would be concerned if anonymous toolbar data was used by search engines?
Most of the audience raise their hands.

Danny: Brings up Flash issue and points to a thread on Search Engine Watch forum.

Audience Question: Is there any truth that search engines ignore robots.txt?
MSN: No, we comply.

Audience Question: Asks about submitting to MSN. Is the RSS feed url submission for MSN and Yahoo only for new content?
MSN: You can submit multiple URLs to MSN and that is not seen as a spam activitiy. MSN also now supports URL submissions using an RSS feed.
Yahoo: If urls are repeated in different RSS feeds they will just be revisited.

Audience Question: We use dynamic urls to control page behaviors and run into problems where the same product is indexed under different urls with different parameters. Do you have any tips on what we can do to avoid this?
Yahoo: Search engines are getting better at indexing dynamic content but must be careful of spider traps. Suggestion would be to use the URL submission tools available such as Google Sitemaps or Yahoo and MSN URL submissions using RSS feed.
MSN: You can use robots.txt to block everything but the cannonical version of your page urls.

Danny asking search engines to get on the same page with robots.txt.
Google: The only thing we don't support is crawl delay. Many webmasters that used that parameter incorrectly.
Yahoo: We try hard to adhere to the standard.
Google: Google Sitemaps offers a robots.txt feedback tool.
Danny: That's a great tool and I wish all the engines would do the same.

Audience Question: How does the rate at which pages get updated that are linking to you affect your site getting crawled?
MSN: Refresh rate of pages pointing to you doesn't factor. What matters is the freshness of your own site.
Yahoo: Inbound links are more imporant for discovery.
Google: The rate change of source pages is very much a secondary consideration.
MSN: Regarding links: Links that look natural, that provide value are the ones we use. Also instead of buying links, think about creating unique content that provides value and people will link to it naturally.

Audience Question: We have a competitor that builds duplicate copies of his ecommerce site and the crawlers don't seem to be able to see this. We're thinking of doing the same thing if the crawlers aren't going to do anything about it.
Yahoo: The algorithms are continuously being imroved and in some cases we need to look at situations individually.
Google: Agrees, feel free to provide a specific example. Fill out a spam report and give an example. We do the best we can. but we need feedback.
Ask: We try to take care of these situations when we discover them.

Audience Question: How does server response time affect crawling?
MSN: A slow response time can be perceived as a down web site. It may cause us to crawl you more slowly.
Yahoo: We'll typically revisit the site after a few days.

Danny: Is MSN going to do anything like Site Explorer?
MSN: We're very interested in improving what we can offer webmasters and will be developing tools of that nature.
Yahoo: We are adding new features to Site Explorer.
Ask: As we ramp up with processes and resources to deal with the queue that builds up.

Audience Question: Some major news publications will list a url but not create a hyperlink to a site. Do you use that information into account?
Ask: We do assign credit for newly found sites. If there is already a link to the site, additional links to the same site are not considered. The URL as text is not treated as a link.
Yahoo: At this point we do not treat a text url as a link.
Google: That delves into the secret sauce. Think of coverage in major publications as a traffic source but not as a way of getting link popularity.
Yahoo: Y!Q creates links automatically to popular resources.

Google: Matt shows his Google Sitemap data using then new version of sitemaps. For some reason Matt's blog is #2 for a phrase like free porn on Google local. Shows a variety of information on his blog.

Yahoo: Points out answers.yahoo.com and is looking for feedback.

SES NYC Tag:

posted Lee Odden in Search Engine Strategies 2006 New York at March 2, 2006 12:09 PM Comments (5)

Earning From Search & Contextual Ads

Rebecca Lieb is moderating this session.

Jennifer Slegg from JenSense.com is up first.

Cute slides, at the top it has the typical blue border, with "Ads by Jenstar" underlined at the top.

Competitive Landscape in Contextual Advertising
- Google AdSense
- YPN
- Kanoodle
- IndustryBrands
- MSN ContextAds

Google AdSense vs. YPN
Similarities:
- Both have large pools of advertisers
- Offer similar ad formats and advertising in RSS feeds
- Real time stats and identical stats
- Neither will tell you the revenue share
- Cannot run either program on the same page at the same time
- Similar terms and policies
Differences:
- AdSense accepts all International publishers, YPN does not while its in Beta
- Google offers image ads, CPM ads, ad links, search and referrals, whereas YPN only offers traditional ad units and rss ads
- You are going to get better paying ads from YPN
- AdSense allows multiple ad units with little duplication in ads, YPN has more duplication
- PSAs at Google, RONs at YPN
- AdSense RSS feeds is full, but YPN is open

- Kanoodle Brightads
-- 35 cents per click
-- Net 30
-- Many verticals
-- Real time stats
- Quigo AdSonar
- IndustryBrains
- MSN ContentAds
-- Very little known this time, rumored start data in 2006
-- Likely to be US only when it first starts

- Finding the best monetization for your site
-- Seemingly identical programs can perform quite differently
-- Don't assume what you currently use - or what you see used on a competitor's site is the best option for you
-- Different sites may find competitive programs offer the best monetization for each
-- Revisit your options every six-months, or when a new player arrives
- Tools
-- AdSense Tracker
-- Ad Rotating Script
-- Custom Channels
-- URL Channels
-- AdSense Preview Tool
-- The only way to get specific earnings data from either is through your control panel.
-- Third Party Tools
--- Google Analytics hack for tracking AdSense & YPN
--- Know what specific ads are being clicked, what page they are located on and what IP clicked
--- Get CTR color data on a title, description, URL, etc.
--- Download CSV data

- Rotating Ads
-- PHPAdsNew is a tool of choice
--- Allows rotating on a 50/50 basis or whatever rotation is required to test
--- Allows geotargeting for YPN traffic

- A/B Testing
-- Select the programs to test
-- Set up channels
-- Install PHPAdsNew and rotate
-- Let it run for a few days
-- Then begin analyzing data three days in with at least one weeks data, preferably two.
Then...
-- Analyze data
--- CTR
--- eCPM
--- Bottom line earnings
-- Determine the best program for the page
-- Be sure to analyze trends in specific times and you can code the pages to show different ads at different times

Dae Mellencamp from About.com

How Does About.com Make Money?
- Display ads
- E-commerce
- Contextual Search
-- They constantly change things to test these ads and change things

Challenges and opportunities in contextual search
- 50% of about.com revenue
- Allows you to monetize niche content
- Requires the right placements and a great deal of maintenance
- Vendors have not yet cracked the code for targeting the individual
- Local advertising is still underdeveloped

Will Johnson from Yahoo! Publisher Network

- He puts up his ecosystem slide with users -> publishers -> advertisers -> developers and back.

Yahoo Offers Broad Set of Capabilities
- Build and Maintain Site (buy domain and hosting, analytics)
- Build Content (access product info, yahoo maps, etc.)
- Acquire Traffic (rss (my yahoo, podcast beta), sponsor searched)
- Earn Revenue (Contextual Ads and Ads in RSS Feeds)

Contextual Ads: Growth Ahead
- Strong targeting capabilities lead to better advertiser conversions
- Industry standard editorial guidelines plus sensitivity/competitive filters protect publishers and advertisers
- Greater control (for advertisers and publishers)
- Growth Opportunities (RSS, Multimedia)
- Analysts expect contextual ad spending to grow to more than 10% of total paid search by 2007

Extending Our Publisher Network
- They have strategic partnerships
-- Editorial and dynamic matching
-- Custom implementations
--- Leveraging user profiles, content and geo data
--- Ad Formats
- Self Service Platform
-- US beta

Considerations
- Competitive Revenue and consistency in earnings
- Black Box vs. Control
- Business Partnership
- Account Management

Targeting Ads to Your Site
- Which ads will perform best on an automobile blog? or travel blog? or a music blog?
-- Ad targeting feature that enables you to select a category of ads to serve up based on category or subcategory
-- He shows an example of a big brother community site and it serving up education related ads

Roadmap and Next Steps
- Relevance: Improvements to targeting
-- New Algorithms
-- Testing
- Self-Serve Platform
-- Continue to build out info
-- Search box
-- Direct Deposit
-- Launch in Global Markets

Shuman Ghosemajunder from Google AdSense

- Internet ecosystem slide (publisher <-> user <-> advertiser <-> publisher)
- How does Google help you meet your objects?
- He skipped some slides
- Contextual Target and Site Targeting are two sites of targeting (the two work together)
- Onsite Advertiser Sign Up allows you to place an "advertise on this site" link
- Link Units
- AdSense for Search
- AdSense Referrals (FYI - they extended the period from 90 days to 180 days today)
- Custom Reports
- Section Targeting (look at specific content on a page to target on that content)
- Seasonal Ad Formats (you know for christmas, etc.)
- Google Analytics (not sure why he is demoing this here)

SES NYC Tag:

posted rustybrick in Search Engine Strategies 2006 New York at March 2, 2006 11:42 AM Comments (0)

Measuring Success Overview

Session description:

"How do you know if you've been successful with search engines? You can check your "rank" at search engines for particular keywords, analyze log files to see the actual terms people used to reach your web site or make the ultimate jump and "close the loop" by measuring sales conversions and return-on-investment (ROI). This panel explores ways to measure success and what statistics you should really care about. Last part of session offers Q&A with measuring tool vendors."

First up is Laura Theme of Bizresearch who reviewed various tools including ranking spider analysis and NetTracker, ClickTracks, WebTrends. Presented issues dealing with 301 redirects, keyword targeting, etc.

Strongly recommends getting training on analytics. Reviews Google Analytics features and issues dealing with language in the agreement that says Google can issue a press release naming you as a user and that Google Analytics is your preferred analytics provider.

Web analytics providers:

  • Omniture

  • CoreMetrics

  • WebTrends

  • Hitbox

  • NetTracker

  • Google Analytics

  • ClickTracks

Organic vs paid and return on ad spend are big considerations as well as ease of use, hosted versus log file analysis software, detailed robot analysis, ability to analyze aggregate data and user sessions, customer latency methodology, customer support and training, adaptability to interface changes, data ownership and use and cost.

It makes a difference which keyword phrase is being given credit for the conversion. Example, a customer might first hear of a brand from an initial search using a general phrase, and then actually convert on a subsequent search that is more specific.

Analytics will allow you to influence what your clients think though enhancements to your web site and through competitive analysis.

Possible web analytics features of the future:

  • Free, lower cost

  • Set business rules for organic and ad campaigns

  • Alerts emailed to multiple managers, site owner

  • Easier to manage multiple accounts

  • Integration with business software like CRM

Keep in mind:

  • No tracking tool will do everything

  • Make sure your tracking tool is accurately collecting the data

  • Great SEM/SEOs may not be good web metrics analysts and vice versa

Next up is Bryan Eisenberg. The probvlem is that web analytics is just a tool You have to plan for measurement. Not tool is useful unless you are prepared to take action on it.

Plugs WAA. webanalyticsassociation.org

Customers are ignoring "push" marketing. Internet is "where it's at" because it's a pull medium. Users pull themselves to your message.

Disparities exist between what advertisers will pay for other media and for online media compared to where consumers are spending most of their time.

PPC costs are increasing, conversion rates are disappointing. People are still making money, but they're also still leaving a lot of money on the table. There is still a significant opportunity to improve conversions and online marketing effectiveness.

Conversion as a measure of success. Consumers are not acting the same way. It is more important to understand what the customer wants.

Ways to measure conversion rates:
1. Overall conversion rate
2. Conversion rate over time
3. Scenariop conversion rates (linear and non-linear)

The phrases users enter in search engines shows their intent. Gives example of phrases that are increasingly specific as an illustration of where the customer is in their buying process. The more specific, the closer they are to making a purchase.

Good Scent. Gives example where banner ad creative is similar to landing page, which drills down to a category page. All are similar but not exactly the same.

Bad Scent - irrelevant ad creative and landing pages.

Broad phrases should bring the user to an informational page. A specific phrase should bring them to a specific product with the opportunity to take action.

Users typically ignore top and side navigation. They focus on the main content area.

Shows multiple examples of large companies advertising on common phrases that bring users to irrelevant pages. A lot of money is being spent this way but they're still making money. But they are also not realizing a significant amount of revenue opportunity.

Six sigma perspective on lost sales - "Anything that results in a lower level of customer satisfaction or a lost customer is a defect in the sales process." 2% is an average conversion rate. What about the other 98%?

Now comes the panel portion of the sesions which includes vendors from various web analytics packages.

Audience Question: Give some strengths and weaknesses of your software

Chris Knoch, Omniture - Offers the ability to configure weight to the keywords.

Jay McCarthy, WebSideStory - offers a suite of products, in-site search, content management which distinguishes WebSideStory from other vendors.

Brett Crosby, Google Analytics - Available in 16 languages, tightly integrated with Google AdWords, we're free. Working on ease of implementation and providing data.

Barry Parshall, WebTrends - First party cookie tracking for improved accuracy in tracking, both hosted and server side applications. WebTrends can be overwhelming sometimes, particularly on the administration side.

John Marshall, ClickTracks - Less reports is an advantage, need to do a better job at graphing results.

Danny asks vendors to provide price points. Prices range from a few thousands to much more. Don't solely look at "free" as your decision point. Google still offers a software version &895 to $5000. WebTrends is $35 for hosted to $5000 and more for the enterprise version. ClickTracks starts at $49/mo and software is $495 to several thousand.

Danny brings up the free issue of GOogle Analytics and notes that when that happened, how the other analytics vendors sent out press releases justifying their existence. Danny agrees that free should not be the sole decision point. Some companies cannot afford a tool, so free might be their only option. However, for more sophisticated needs, a paid web analytics solution should be a consideration.

Audience Question: Is a long time spent on my site (publisher) a good thing or a bad thing
Bryan: It depends on the scenario. Are they looking for support or are they ready to engage?
Brett: Look at repeat visitors
John: Thank you for bringing up time on site as an important metric. ROI is a blunt instrument metric. Look at average time on site broken out by keyword to better understand the visitor's intent and their interaction with your site.
Bryan: There's a difference between average and typical. As in the difference between "mean", "median" and "mode".

Audience Question: MTV.com is having challenges communicating metrics of success to senior management that are not "online savvy". In the middle of a search engine optimization effort and wants to know of ways besides before/after or increased saerch engien referrals.
Laura: It depends on ewhat you're trying to achive. Gives example of increasing newsletter sign ups.

SES NYC Tag:

posted Lee Odden in Search Engine Strategies 2006 New York at March 2, 2006 10:30 AM Comments (0)

Organic Listings Forum

Nice set of panelists aboard with Detlev with the job of ensuring these guys do not go out of line. Those on the panel include Mike Grehan, Bruce Clay, Todd Friesen and David Naylor. Good luck Detlev. :)

Q: Can you explain what pagerank really means, how it is measured, should you look at the toolbar?
A: Mike first snored and then he said it is a great marketing tool. PageRank is keyword independent. Now we have too many pages, mostly dynamically created, mostly not linked, on a global basis, pagerank counts as poooo.
Detlev said PageRank is first three-month old data, so it misses the time stamp. Also the PR meter measures not what the secret sauce of the keyword rankings (basically what Mike said about keyword independent). Those are two reasons you should not care too much about it.
Mike said PR is the most complex matrix. The place where PR comes in, is when its a tie break.
Todd said if you must have the toolbar installed, and if you have a 0 or gray bar, and your traffic dropped off then you need to worry.
David said you can have a PR1 rank above a PR6.
Bruce adds to David's statement.

Q: If you are based in the UK and you have a .com site that you want to rank well in the US. Does it help to host in the US.
A: Mike said .com sites in US does better ranking in US Google.
David agrees, and especially MSN Search. Host in the US if your market place is in the US.

Q: What about registration location for rankings?
A: David said that doesn't really become an issue. Just be careful as to the DNS settings of that registrar (many registrars can host your DNS).

Q: Language also that important?
A: Yes, you need to make sure to use American English to rank well in the US.

Q: Domain names...
A: David said he feels all but the .com, .net, .co.uk. .org etc. will be worth a lot less (i.e. .info). So get a .com.

Q: Completely brand new site, starting from the beginning. What can you do to get them into the organic rankings?
A: Mike said at the end of the day, you do not launch a Web site, your in a business, you need to check the competitors. You need to compete, its not as simple as putting up a Web site. You need to do all the marketing.
Detlev talks about original content and people wanting to link to it.
Mike adds that now that search engines have end user data, they can use that data. The final test is the end user, how often they come to your pages.
(My two cents, did you look at your Google Search History page, they know your site sites, top click throughs, etc. - hmmmmmm).
Bruce said when all the sites are spamming in an industry, that becomes natural for those keywords.
Todd said if you are willing to target "debt consolidation" then don't do it for a client, join an affiliate program - you can make a lot more money.

Q: Can you list other SEO myths
A: Mike told Yahoo, don't tell me your algorithm, just tell me what not do it. I don't want to waste my time with meta tags. Tell us what not to do, but not specifically what to do.
They all discuss that different things work for different keywords.
David said that when they get a new client, they take top 30 ranking sites and build a map on those sites. Then they clone those top 30 sites and add a bit more.
Detlev steps in to hold David back and said some companies got in trouble for copying other site's clients. So Dave rolls his eyes. :) Then Detlev goes ahead and gets into white hat talk. Stop checking your rankings each day. Look at revenue and not rankings.
Mike said with personalization coming on board, the whole notion of being number one for a keyword or phrase will disappear.
Bruce said they look at something completely different. You look at the behavior of the searcher, coffee drinker searching on java versus programmer coding java. (hmm what about a programmer who drinks coffee, kidding). You need to use words that relate to the style of the keywords around the words.

Q: How do the engines get the snippets for your SERPs?
A: Todd said every engine does it differently. Some mix it around. Some use your keywords, some use meta tags, some use dmoz / yahoo, and some mix all three.
Detlev gives the Heather Llyod Martin tip, see other sessions, because it doesn't work every time. The search engines look for matching keywords on the page and try to use the snippet around the first usage of your keyword.

Q: Is it worth doing mod_rewrites to make your URLs SE Friendly?
A: David said "hell yea".

Q: Google is being to suck, do you agree?
A: Everyone on the panel said, yes! David added, as soon as the stock price began to drop, the results dropped.
Mike said the problem Google always had was a huge user base, but a small subscriber base, unlike Yahoo or MSN.
David explains about big daddy update and how structural it is. Because of how Google is handling 301s today is the reason why the Google index stinks.
Ok, this is too funny, Mike and David are threatening each other about the Sandbox. Dave has a banana and Mike has a wooden stick. The rest I will leave to your imagination.

Dave said that Ask has a problem that it is not as scalable as Google. Dave said he as a single person can make Ask incredibly slow.

SES NYC Tag:

posted rustybrick in Search Engine Strategies 2006 New York at March 2, 2006 10:12 AM Comments (0)

Meet The Incredible Expert Crew Of Search Engine Roundtable Coverage For SES New York 2006

Lee Odden, Ben Pfeiffer, Barry Schwartz, and Chris Boggs

Pictured (left to right): Lee Odden, Ben Pfeiffer, Barry Schwartz, and Chris Boggs

Just a picture to introduce you to the great guys from Search Engine Roundtable who provide excellent live coverage from New York City here at the SES 2006 show. These guys are experts in the field of search marketing and volunteer their time freely to provide the latest trends and information in search marketing from each of the sessions. If you see them at the show be sure to say hello.

SES NYC Tag:

posted Phoenix in Search Engine Strategies 2006 New York at March 2, 2006 9:57 AM Comments (6)

Local Search Marketing Tactics

Justin Sanger from LocalLaunch is up first and he tells the audience how lucky we are to have such good panelists here. He is right these people do know there stuff. Often times local search is grouped in to broad spectrums, and we shouldn’t do that. He says he will share some perspective in the space. He next puts up a huge jumbled list of many different topics in local search. He says that one day local search will have a place in each session at this conference, but for now its too fragmented.

Local search is not a new audience and there are number of people here he says that have been doing local search for sometime. Search engines are infatuated with user intent such as “really” understanding what the searcher wants. 20% of all search has a local intent. To progress search there much be segment ~ splinter and adapt (Yahoo Local and Google Local). He says that local requires different algorithms into order to display local results. Such things are proximity, addresses, and so on are required to make it work. He says a lot of these qualities of local search have caused the search engines and other companies to map the world with vans (Amazon), planes (MSN), and satellites (Google).

Our progress in local search has painted many into a corner. Somewhere between innovation and advertisers opportunity. How does one get a local business to understand and participate in the new world of pure local search? How do the new Local Search providers monetize local search answers? He says people don’t want ads on there mobile phones. Search engines are in a corner as Yahoo and Google are having a hard time figuring out how to monetize there pages. I will add you can take a look at Google Local for Mobile Phones for an example. There are currently no ads in this free type of service. How will they monetize it? Justin says the Yellowpages and so on are competing with Yahoo and Google local search properties.

So who are the local internet advertisers? Typically small and medium sized enterprises with over 10 million SME’s in the US. SME’s spend 22 billion on local advertising annually. 46% of their advertising budgets on Yellowpages / 70% are service based. Only spend about 5-6K on average per year. They are very busy and confused about how to take advantage of this opportunity. Where do I start and how do I begin?

He next lists the various properties out there. There is quite a few from the pure local search providers, yellowpages, mapping, traditional local search marketing, social networking, classified and shopping sites. He says that if there is a release of mapping technology, there are 10 released at the same time, its crazy, ridiculous, and interesting space. You can do a ton of things with mapping, from finding you hotel, buying your rental car, and so on. More and more of this will go on and the search engines will try to find ways to capitalize on this continually through each stage of the mapping use. Yahoo is finding ways to get in the buying path.

When we look at users and advertising, eyeballs are critical. There are trends in local that keep going up and up making it a very interesting space. He says there is a new consumer being born, they use the internet these days and they go to the internet to find things. The market opportunity is tremendous. The global online local search marketing is set to grow from the 3.4 billion in 2005 to nearly 13 billion by 2010.

So who is mobilizing in the space?
Google and Yahoo are doing a poor job of selling to small business. The statistics show that search advertising is not cutting it. What is required here is a consolidator. Self-provisioning of local search advertising is way ahead of its time. SME local search sales is actually a big man’s game. Controlling margins and dealing with SME’s is difficult and costly. A lot of this is Yellowpages and newspapers backyard, and they will use local foot soldiers. Many however are running scared because they believe they might loose there traditional products. The enablers in the space are those that provide agnostic local search marketing platform and fulfillment teams. He company is one of them.

What is being sold in local search? There is a lot of bundles being sold which leverage publisher assets with other distributed ads, pay per clicks, call tracking, IVP’s/directories, pay per call, web sites, fixed-placement buys, business profile solutions, data distributions, Local SEO.

In his opinion the aggregators will hold the key to Local Search contact. Local search business content will come from rich content byword standard contact information. There is content that is not easily obtained by crawling the unstructured web. Looking for “Food” for pure unstructured local search. Content for qualitative, comparative, and buying decisions is needed.

Great presentation and session. Justin is one of my favorite speakers at SES, pure good information and clear speaking.

SES NYC Tag:

posted Phoenix in Search Engine Strategies 2006 New York at March 2, 2006 9:39 AM Comments (2)

Evening Forum with Danny Sullivan

This session always is an interesting one, since the audience decides the content of the session based on questions asked of SES organizer Danny Sullivan. Danny introduces himself and welcomes everyone to the session. Lets people know that there is no agenda, and any topic is good.

Q: Do you feel that the engines in the last session (Future of Search) were avoiding clear answers?
It’s hard…I thought some were great answers. Barry Diller runs IAC, so he can get away with saying stuff. Part of things are that they are trying to stay on the same side of things. He doubts they’ll say “click fraud is terrible…we’re going down!” Did people enjoy it? (not many hands) Want to see more fireworks? (lots of hands) He feels that that type of session worked best with the Search Marketers in Chicago, since they can say what they want. He used to do keynotes in 2003, and got away from them for a little, and now wnet to the roundtable thing. Perhaps he will do a combo of SE executives and marketers and see what happens.

Q: What effect is search going to have on traditional ad agencies? Hard to say since he isn’t an expert on traditional ad agencies. He would love to have some time to get around and speak w/traditional ad agencies. They, to him, have traditionally been more about the message but not the actual purchase. Since SEM’s can measure everything, it is more accepted that this type of advertising will deliver better metrics. He has thought about SES being less solely focused on search…he has had direct response marketers….always felt that SEM’s had a unique feeling that someone somewhere is searching. Maybe SEM’s are becoming metric marketers and the traditional ad agencies are realizing people want this, this will change. I think there are more opportunities than ever before for the traditional agencies to say “we need to be with you.”

Q: He also had a feeling in other sessions that some reps were not answering questions fully. Asked a question about cannibalizing markets…makes a suggestion that there should be a professional gadfly on each panel in order to ask whether the question was answered or not or to call out BS when the question is skirted. He used to put “gadflys” on panels that were SEM’s to “call BS” when needed. Sometimes people simply, no matter what a SEM says, wants an “official response.” For example, the click fraud session has a mix. Maybe he should talk to the moderators about this…Dana Todd speaks up and suggests electric shock prods…(laughs) If vendors are being “salesy,” it should be reported in the evaluation forms. If he finds that the SE’s aren’t being forthcoming enough, he’ll cease those sessions, based on feedback sheets.

Suggestion: Too many good sessions at the same time. Wants to have videos available from other sessions. In some cases, he cannot give the slides…like Google who considers slides to be confidential. The session PowerPoint’s that are available are listed in the handbook too. Was thinking about getting rid of the booklets and giving content in each session (crowd doesn’t want this). Everyone wants audio files, when the room is polled. (c’mon Danny I am waiting for you to mention the SER blog here) Would you prefer a CD Rom? Mostly no’s. Someone asks if the slides could be made available beforehand…Danny says he may work that out. Someone else suggests that if Google doesn’t want to make their slides available, then they can’t speak. Danny asks about if people would rather have Matt Cutts not speak since his PR dept makes slides unavailable. Guess how many said yes to that…

Suggestion: setup a Linkedin group and see if people could network prior to the sessions. Danny suggest SEW forums, which always has threads prior to a show.

Q: Client side in SEM…this seems to be an industry made up of small organizations. The SEMPO outlook for 2006 seems to say many people are going in house? Danny feels that an increasing number of people do in-house. Now they are working with an in-house track, panels, etc… About half the people in the room claim to be completely in house. As for the smaller companies…Danny spoke to a gentleman at lunch that has a budget of 5-10K. He won’t be going to iProspect…but he won’t probably get the same results.

Q: We have a group of industry leaders to build a SE in the Real Estate vertical, what should we be looking for? First nobody notices you…then you’ll say you’re the Google of real estate, which makes me want to puke (laughs). Seriously, you should look for people that are blogging about this area, commenting on real estate search since the early stages. They will be especially important because they can give some great advice…this is what he would recommend.

Q: How come it’s called Search Engine Strategies instead of Search and Online Marketing Strategies? Because. Asks how many people want it to be the suggestion…no hands rise. Poor Aussie…

Q: Fairly new to whole search thing…has a basic understanding….speaking strictly from a SEO standpoint….if he brings someone from ranking #50,099 to #24, then what is the point? True…you have to be on the top two pages. Mentions that SEMPO.org has some good info about how far into the results people usually search.

Q: Works for an agency in NY that has to use Flash….what is the industry doing to make flash readable? There are work-arounds. Use it sparingly, try not to place it on every page, etc…He compares it to producing a TV ad that is completely silent, and then trying to use it on the radio. (nice analogy) Asks for others to shout out a solution. A shout comes from one end of the room “CLOAK IT!” (laughs) funny some of the models on seoangels.com happen to be right were the shout came from.

Actually podcasting some sessions from this week, by the way (probably on webmasterradio.fm)

Q: Where do you see the industry going in the next 2-3 years? He feels 5 different players will be strong…doesn’t know if one will drop off. (G, Y, MSN, Ask, and AOL) Those five are there, whether one will drop to 1% region, is uncertain, but he could see that happening. Will continue to be complicated, will be harder because us as SEM’s will be confronted by other advertising we are not familiar with. Thinks things will still be more expensive doesn’t feel that the real value of search has been reached yet. Feels that maybe some money will be taken from TV, and that the other forms of media will have to adjust to this. Will continue to see Matt Cutts and “the Cuttlets” (lots of laughs)…says that shows true “obsession with web search.” When we have a session on local, no one really mobs the local person, yet this is growing…verticals are crucial. He feels that search will be flipped, and that you’ll get local results without using the local button.

Q: If relevancy rules, who is putting in the man hours? Ask has very good technology…if I had been Bill Gates I would have bought them. Having said that…cannot discount MSN since they will go at it the Microsoft way. Easier to say that Google is doing so many things that he sometimes feels they aren’t doing enough on search. Hard because they all change so quickly. It’s a horse race that is too close to tell at this point. Plus, it’s not that he feels that any of them are going away even if they have “a bad season.”

Q: Do you foresee in the near future that one of the major SE’s might go too far and lose trust…polluted and diluted? He has noticed the G ads a lot more, but the SE’s have learned that this doesn’t work. Ask used to present 10 sponsored results, Lycos was the same way. They have learned that this isn’t the right thing to do.

Q: What is the focus of the SES world tour, and what percentage of US speakers will be featured? Most shows feature an umber of native speakers. There are some great speakers in each of the countries. German conference is done “auf Deutsch.” Japanese show is more vendor-driven with a lower cost and just a few sessions. Some have asked about having more country specific sessions here, but those haven’t worked well. Latino show will be good…they wanted to name it that instead of the Miami show. Sweden and France will be good too.

That’s all…

This is part of the Search Engine Roundtable Blog coverage of the New York Search Engine Strategies Conference and Expo 2006. For other SES topics covered, please visit the Roundtable SES NYC 2006 category archives.

SES NYC Tag:

posted chrisboggs in Search Engine Strategies 2006 New York at March 1, 2006 9:27 PM Comments (0)

Evening Forum with Danny Sullivan

This session always is an interesting one, since the audience decides the content of the session based on questions asked of SES organizer Danny Sullivan. Danny introduces himself and welcomes everyone to the session. Lets people know that there is no agenda, and any topic is good.

Q: Do you feel that the engines in the last session (Future of Search) were avoiding clear answers?
It’s hard…I thought some were great answers. Barry Diller runs IAC, so he can get away with saying stuff. Part of things are that they are trying to stay on the same side of things. He doubts they’ll say “click fraud is terrible…we’re going down!” Did people enjoy it? (not many hands) Want to see more fireworks? (lots of hands) He feels that that type of session worked best with the Search Marketers in Chicago, since they can say what they want. He used to do keynotes in 2003, and got away from them for a little, and now wnet to the roundtable thing. Perhaps he will do a combo of SE executives and marketers and see what happens.

Q: What effect is search going to have on traditional ad agencies? Hard to say since he isn’t an expert on traditional ad agencies. He would love to have some time to get around and speak w/traditional ad agencies. They, to him, have traditionally been more about the message but not the actual purchase. Since SEM’s can measure everything, it is more accepted that this type of advertising will deliver better metrics. He has thought about SES being less solely focused on search…he has had direct response marketers….always felt that SEM’s had a unique feeling that someone somewhere is searching. Maybe SEM’s are becoming metric marketers and the traditional ad agencies are realizing people want this, this will change. I think there are more opportunities than ever before for the traditional agencies to say “we need to be with you.”

Q: He also had a feeling in other sessions that some reps were not answering questions fully. Asked a question about cannibalizing markets…makes a suggestion that there should be a professional gadfly on each panel in order to ask whether the question was answered or not or to call out BS when the question is skirted. He used to put “gadflys” on panels that were SEM’s to “call BS” when needed. Sometimes people simply, no matter what a SEM says, wants an “official response.” For example, the click fraud session has a mix. Maybe he should talk to the moderators about this…Dana Todd speaks up and suggests electric shock prods…(laughs) If vendors are being “salesy,” it should be reported in the evaluation forms. If he finds that the SE’s aren’t being forthcoming enough, he’ll cease those sessions, based on feedback sheets.

Suggestion: Too many good sessions at the same time. Wants to have videos available from other sessions. In some cases, he cannot give the slides…like Google who considers slides to be confidential. The session PowerPoint’s that are available are listed in the handbook too. Was thinking about getting rid of the booklets and giving content in each session (crowd doesn’t want this). Everyone wants audio files, when the room is polled. (c’mon Danny I am waiting for you to mention the SER blog here) Would you prefer a CD Rom? Mostly no’s. Someone asks if the slides could be made available beforehand…Danny says he may work that out. Someone else suggests that if Google doesn’t want to make their slides available, then they can’t speak. Danny asks about if people would rather have Matt Cutts not speak since his PR dept makes slides unavailable. Guess how many said yes to that…

Suggestion: setup a Linkedin group and see if people could network prior to the sessions. Danny suggest SEW forums, which always has threads prior to a show.

Q: Client side in SEM…this seems to be an industry made up of small organizations. The SEMPO outlook for 2006 seems to say many people are going in house? Danny feels that an increasing number of people do in-house. Now they are working with an in-house track, panels, etc… About half the people in the room claim to be completely in house. As for the smaller companies…Danny spoke to a gentleman at lunch that has a budget of 5-10K. He won’t be going to iProspect…but he won’t probably get the same results.

Q: We have a group of industry leaders to build a SE in the Real Estate vertical, what should we be looking for? First nobody notices you…then you’ll say you’re the Google of real estate, which makes me want to puke (laughs). Seriously, you should look for people that are blogging about this area, commenting on real estate search since the early stages. They will be especially important because they can give some great advice…this is what he would recommend.

Q: How come it’s called Search Engine Strategies instead of Search and Online Marketing Strategies? Because. Asks how many people want it to be the suggestion…no hands rise. Poor Aussie…

Q: Fairly new to whole search thing…has a basic understanding….speaking strictly from a SEO standpoint….if he brings someone from ranking #50,099 to #24, then what is the point? True…you have to be on the top two pages. Mentions that SEMPO.org has some good info about how far into the results people usually search.

Q: Works for an agency in NY that has to use Flash….what is the industry doing to make flash readable? There are work-arounds. Use it sparingly, try not to place it on every page, etc…He compares it to producing a TV ad that is completely silent, and then trying to use it on the radio. (nice analogy) Asks for others to shout out a solution. A shout comes from one end of the room “CLOAK IT!” (laughs) funny some of the models on seoangels.com happen to be right were the shout came from.

Actually podcasting some sessions from this week, by the way (probably on webmasterradio.fm)

Q: Where do you see the industry going in the next 2-3 years? He feels 5 different players will be strong…doesn’t know if one will drop off. (G, Y, MSN, Ask, and AOL) Those five are there, whether one will drop to 1% region, is uncertain, but he could see that happening. Will continue to be complicated, will be harder because us as SEM’s will be confronted by other advertising we are not familiar with. Thinks things will still be more expensive doesn’t feel that the real value of search has been reached yet. Feels that maybe some money will be taken from TV, and that the other forms of media will have to adjust to this. Will continue to see Matt Cutts and “the Cuttlets” (lots of laughs)…says that shows true “obsession with web search.” When we have a session on local, no one really mobs the local person, yet this is growing…verticals are crucial. He feels that search will be flipped, and that you’ll get local results without using the local button.

Q: If relevancy rules, who is putting in the man hours? Ask has very good technology…if I had been Bill Gates I would have bought them. Having said that…cannot discount MSN since they will go at it the Microsoft way. Easier to say that Google is doing so many things that he sometimes feels they aren’t doing enough on search. Hard because they all change so quickly. It’s a horse race that is too close to tell at this point. Plus, it’s not that he feels that any of them are going away even if they have “a bad season.”

Q: Do you foresee in the near future that one of the major SE’s might go too far and lose trust…polluted and diluted? He has noticed the G ads a lot more, but the SE’s have learned that this doesn’t work. Ask used to present 10 sponsored results, Lycos was the same way. They have learned that this isn’t the right thing to do.

Q: What is the focus of the SES world tour, and what percentage of US speakers will be featured? Most shows feature an umber of native speakers. There are some great speakers in each of the countries. German conference is done “auf Deutsch.” Japanese show is more vendor-driven with a lower cost and just a few sessions. Some have asked about having more country specific sessions here, but those haven’t worked well. Latino show will be good…they wanted to name it that instead of the Miami show. Sweden and France will be good too.

That’s all…

This is part of the Search Engine Roundtable Blog coverage of the New York Search Engine Strategies Conference and Expo 2006. For other SES topics covered, please visit the Roundtable SES NYC 2006 category archives.

SES NYC Tag:

posted chrisboggs in Search Engine Strategies 2006 New York at March 1, 2006 9:27 PM Comments (0)

Search Advertising: Now & Future

What's the state of search advertising now and where's it going, especially as search leaps out of the browser and into places like our TVs, phones and music players? This session with search engine executives explores the topic.
Moderator: Danny Sullivan, Editor, SearchEngineWatch.com
Speakers:
Tim Armstrong, Vice President, Advertising Sales, Google Inc.
Tim Cadogan, VP of Search, Yahoo! Search Marketing
Gerry Campbell, VP & GM Search & Navigation, America Online, Inc.
David Jakubowski, General Manager, MSN Search
James Speer, VP Marketing and Products, IAC Advertising Solutions, Ask Jeeves

Danny: There have been stories that we may be hitting a price ceiling, where we cant spend more. Growth is slowing... What do you think?

Ask: There is significant delta for prices. There are now 4 options to go with. On the query volume side, there is potential for it to lapse. Huge opportunity to deliver ads to content.
Yahoo: We see a lot of opportunity to growth, many not online and many online not utilizing search yet. Even larger companies, they are helping them connect the dots of offline and online (I think he said that). Within the core marketplace there is still significant growth by category, such as entertainment, so there are marketplaces with room to growth.
AOL: The magic of SEM is that we are all tapping into consumer intent. If you look at the natural progress, there has been amazing revolution to tap into that intent. We need to look into new models to tap into consumer intent.
MSN: Understanding more about how conversions are happening, demanding better tools to make the conversion happen. That will take off exponentially. It is our responsibility to drives those initiatives.
Google: He mentioned growth as a percentage may slow, but in actual numbers it will grow significantly.

Danny: Will we see changes towards CPM models in the future?

Yahoo: Different people different companies value things in different ways. in the future, they hope to normalize this value. So they want to provide the data to enable people to back out of one model and into a different model.
MSN: Didn't get it
Let me note that the Yahoo PR team, sitting one row behind is giggling at both Google and MSN's responses.
Ask: Ultimately the advertiser is looking for flexibility. They want a complete palate of options at their disposal. At what point in time is there a single medium to make these creatives.
AOL: How do you price for video delivery, or picking up a phone. There is a lot of upside to bringing richness to the experience. As we grow to have more and more understanding on how consumers behave, that is where media companies have more opportunities to expand that into other mediums. 99% of ad dollars is spent offline, so see what is coming?
Google: said he just agrees

Danny: People like the cost per click method. Contextual ads isn't search directly, now you see radio, etc. How do you see it falling out.

Google: The information that comes from the digital media are transferable to other areas. You can apply the concepts to other medias. You have to think about contextual when it first started. As a specific industry, the scalability is tremendous for advertisers to use all of their assets. There are clear areas of value.
MSN: Yea, there we are just scratching the abilities of these areas. Voice recognition technology, not sure what he meant by that...
Yahoo: The beauty of intent and then tracking it. They have a large performance and brand marketing business. And they are merging the two closer. there is tremendous potential in all of this.
Ask: Notion of getting into video and audio. There is a lot of potential in what will come in the very near future.
Yahoo: Social media is going to be big, but he thinks this will create opps and challenges in how ads are delivered.

Danny: How does your services change the traditional ad agencies?

MSN: The more complex it gets, the more the agency becomes more critical.
Yahoo: Look at how the conference changed. You had SEOs only and now you have tons of huge companies here. This is very important to the industry and we have programs, Yahoo Ambassador Program.
AOL: We are in the middle of a transformation from simple search to data driven metrics. It is critical as an industry to think about advertising FOR users and not TO users. Verticals are critical...
Yahoo: Maybe it makes sense to integrate video or audio into the SERPs at one point. It depends on the search intent.
Google: We look at our role as tools and data. The agencies can use that information...
Ask: yada
AOL: Text is easy to create, but to tap into user intent, they need to figure out how to be much more interactive and functional. There has to be some concept of high volume creation.

Errr, so much fluff talk, am I nuts or is it all fluff?

Danny: Click fraud issues.... Is it a big issue, etc.?

Yahoo: It is an issue. Since GoTo it was the first thing they worried about. The first area of technology they built was how do they identify click fraud and weed it out. Since day one it has been looked into and identified. They (1) they look at all clicks and (2) and patent technology that looks at the type of clicks. We take it very seriously. It is about trust and trust adds value. We do think we have a pretty good approach and the clicks we charge for are earned.
Google: agrees. The auction itself transfers back to the customer's ROI. We take this issue very seriously. In general, there is a public perception and then there are the things we do behind the scenes to manage them. Those things we do, over meet those perceptions. Google has instant cancellations feature.

Danny: Search ads and marketing mix. Super Bowl ads... Are we going to see a flip side, where we want to drive people to search?

Yahoo: We kind of see that now. You see bi-directional efforts. For example, they had their first annual search light award. And this was won by Honda. We are seeing a lot more of that.
AOL: Navigational queries. We know people come back to search. It is habit. it is convenient. 50% of queries are probably already known by users, so 50% of searches at AOL are somewhat navigational.
MSN:

Errrrrrrrrrr, im going to stop soon. I am sorry.

Danny: Biggest challenge in upcoming year and most successful at in past year:

Google: Our success is in being staying very focused on user needs. The success comes from ads and our tests. The biggest challenge, there will be a fundamental shift, we are starting to close that gab of % of ad spend. There is a scalability challenge in getting that money shifted.
AOL: Success; AOL has had a revitalization of its brand. Growing very quickly on the Web, AIM, Netscape, etc. Search is a huge driver in that. The challenge is, we are riding one horse right now, and we need to think more broadly in the coming year.
Yahoo: Find, Use, Share and Expand (the yahoo slogan). So with success, this year they built several key technology (answers, myweb) and bought others like flickr. They have the biggest collection of social media technology. That will lead into the future of ads. The challenge is pretty specific, pay for performance, executing will be a challenge.
MSN: The biggest challenge was the head start the other guys had on them. Success is in innovation (version 3.0 of adcenter) and they have tried to listen to the consumer (advertiser).
Ask: It is about execution, they have a fraction of the resources. But yet they have a nice market share. They launched Ask PPC. IAC acquisition provides them with a host of opportunities and challenges.

Ok I am done. skipping it...

SES NYC Tag:

posted rustybrick in Search Engine Strategies 2006 New York at March 1, 2006 5:05 PM Comments (0)

Search Engine Q&A on Links

Moderated by Detlev Johnson – Position Technologies. This is a question and answer format session, and four search engines are represented on the panel. Aaron D’Souza from Google, Kashual Kurapati from Ask.com (formerly Ask Jeeves), Rajat Mukherje from Yahoo, and Ramez Naam from MSN Search.

Kashual starts with a short presentation from Ask.com. The general basis of Ask’s method results in the greater the number of links, and the higher quality of the links pointing to a page, the more “authority” it has on the web. Ask was previously Teoma, they use “subject specific popularity.” 1. Search the web and index info. 2. Break the index into communities. 3. Collect and calculate local subject specific information and bestows “hub” and “authority” status on particular sites. 4. Once query comes in, the results are ordered from more to less relevant, applying all pertinent global and local information found.

“More links is better” isn’t always the case. If you gather “spammy” links, you may not get much benefit from them. If you are going to purchase links, be careful. It’s like buying recommendations…how can the search engines be sure to trust these recommendations? Be cautious of: reciprocal links and purchase links. Avoid: link farms, cloaking pages, invisible ort hidden links that try to trick the crawler. Generally they advise that you should become an expert on your subject. If you focus on your business and content, the rest will follow. They use the subject specific method to develop “ExpertRank,” one of their algos.

Next up is Ramez Naam from MSN.
“Why do links matter?” 1. They are how SE’s discover pages. 2. Links can help figure out the popularity of pages. 3. The links are good descriptions of the pages (the text within the links themselves help). The basic principles of link building, according to MSN: 1. Build links that real users will click on. Don’t use 3 point font on white background, etc. Think about what links are natural. 2. Build/create good content, and links will come organically. These links will matter most.

Five specific tips for good links: 1. Make them descriptive (don’t use “click here”). 2. Put the links in the main part of the page. Links “hidden” will get less clicks, so they will be considered less valuable by the SE. 3. Keep URL’s short and readable. Crawlers may have problems. 4. Beware sessions ID’s and query parameters. Ie: different URL’s for every unique visitor can make it difficult for the spider. 5. Point to the pages that you actually want to have show up in the search results. Avoid all links going to home page.

Think twice before doing the following: 1. Paid links. These are usually created to fool the SE’s, and they’ll figure it out. 2. Link exchange pages…not user friendly. 3. Link farms, usually a easy to find “bad link.” 4. Don’t use blog and forum SPAM. Remember: you may fool us for a little while, but a technique that works today could get you into hot water tomorrow as the SE’s improve their ability to detect “bad links.”

Rajat from Yahoo is next. He says “my real name is Tim Mayer.” Then after the laughs he says that Tim is busy with work and a baby boy and apologizes that he couldn’t be here. Just wants to mention that hubs and authorities and using links to rank results was actually invented by John Kleinberg when with IBM (CLEVER), and not any search engine. Since that point, the SE’s have incorporated this and other factors in helping to rank pages. In the case of buying links, he says that you need to remember that authoritative links are more important. Speaks briefly about Site Explorer, a Yahoo product that helps you identify a variety of things, including backlinks (in-links) indexed by Yahoo. This interface is meant for webmasters and publishers, and offers many features. Encourages those in attendance to play with this tool and give feedback. Then shows a bunch of links in order to contact Yahoo, including ysearchblog.com, and the one to check ona site: help.yahoo.com/search/sitereview. Also help.yahoo.com/search/reportspam to report spam, and to send feedback (not support): use ystfeedback@yahoo.com.

Aaron from Google is last, and he says instead of making a formal presentation, he just says “what they said.” (laughs)

Q&A

Q: Part of the rank is allegedly determined by the text near a link as well as within the actual link. Is this the case, and would a site with a certain focus have an advantage since it may have a linguistic consistency that is better than another site? Ramez says that the consistent use of particular words in linking to you will help in your rankings (huh? I thought we needed to vary inbound anchor text…) Detlev ads that CNN has a site that speaks about a large variety of topics, but a link from them is considered good. (for some reason I feel that maybe the other reps may have been asked not to comment too specifically on this excellent question)

Q: “We have millions of pages of content that we feel is valuable. We exposed it in a directory structure to make it easier to find... Wants to know how many links to place on each page, or to go many levels deep with fewer links? Rajat: there are time constraints that limit the number of pages/links that will be deemed relevant and actually crawled or return-crawled. Kashual…what is better for the users? Agrees with Rajat that there is a limited time to crawl a site, so who knows how much will be crawled and not crawled. Aaron ads that it is difficult to determine what pages the webmasters really want indexed. They (G) will use more tools like sitemaps to help webmasters actually specify what pages should be indexed (coming soon).

Q: What about rich media content that can’t be HTML or text, like art sites, etc…? Rajat: Yahoo has provided ways/feeds to get content indexed, once having gone through an editorial context. Kashual: Ask now supports Flash, and they are trying to catch up and get the info indexed. Aaron says it is still difficult due to arbitrary binary formats that differ greatly. There is more easy-to index content such as PodCasts and other “tagged” information. Evolving standards for rich media content are always being developed. Rajat says that the specific audio and video search type engines are making things easier. Aaron ads that you should make sure content is visible to software for disabilities that “reads” pictures. Detlev echoes that without any sort of tags, it is difficult. Providing the means for people with out plugins to get the content will also help the SE’s. Rajat says that enterprise search vendors have focused on these problems more.

Q: If I have a keyword ranking before others, will that help once competitors start using those keywords? Aaron: you would hope that if you used it first, most of the anchor text with that term will be helping you to be the “authority.” When you do misuse any given signal, at the end of the day, “fairly stupid” computers are analyzing the info and will eventually diminish the value of links, since they may not necessarily be a reliable method of determining relevancy any more. Kashaul ads that sometimes “the loudest may drown you out.”

Q: Internal linking structure, using “home” on the top navigation may not be useful.. Can you use something in the footer that is more descriptive? Second question…what about reciprocal links and they seem to still work even though he has heard many bad things. Rajat: in general, we treat internal links different from external links, but that they can still look for some “gaming” going on with internal links. Ramez: if you have 3 or 4 partners, for example, that you usually do business with and have lots of “deep links” to various page, this will be fine. But if you have a reciprocal links page that includes all kinds of off-topic links, it won’t help. If they are just there to accrue more links, there will probably not be a long term value to them. Kashual uses the SEM community as an example…they are used to the various links to SEO’s and SEM’s, but if suddenly “gambling” links appear, there is obviously a problem. Aaron again using SEW as an example…you would imagine that SEW has the majority of its links coming from non-reciprocal sources. In this case a few reciprocals won’t “hurt.” Essentially, you shouldn’t use too many. Rajat ads that in general there are innocuous users and egregious users. Only egregious users will see a negative effect.

Q: How does algo detect difference between a good hub and a spam farm? Kashual: a good hub also gets linked-to from relevant pages and links out to relevant pages. However, if in a “bad neighborhood,” you will get problems by association. Aaron says think about a “rats nest of links” like Wikipedia, which is valuable but very different from a link farm, which IS just a rat’s nest. Regardless of the status of a hub or not, the content of the page is important as well. Ramez reminds that they cannot divulge exact information, but remember that the system is getting better, so as it does more methods to fool the system are caught and dealt with.

Q: Everyone says don’t buy links, but even Yahoo sells “express inclusion” into its directory. What determines which are legitimate? Also, can you give a percentage of how important link building is on a whole compared to content development, for example? (some jokes on the panel about 5.3%, 27.9% etc…laughs) Detlev says it’s important to remember that this emphasis is a moving target, so what is right today might not be right tomorrow. Rajat says the good news for Yahoo is that they send project managers that don’t know the answers to the percentage questions to the conference on purpose (laughs). The point about the directory: getting into the directory doesn’t necessarily mean you’ll get in the results. We can in some sense trust some directories more because of the approval process. Aaron: he has heard the question of paid links= advertising or not? They are equivalent…but who is the target? A paid link targets SE’s and an ad targets users, which is the big difference. Ramez: the answer on how important links are depends on the query. If you search a brand, chances are the one with more links is the actual brand. However, a long tail search might return a result with just a few links.

Q: Is there a limitation to how many outbound links should be on a site? Ramez…if a page has thousands of outbound links, we know that users may not be able to see many of them. Others did not comment on this…:(

This is part of the Search Engine Roundtable Blog coverage of the New York Search Engine Strategies Conference and Expo 2006. For other SES topics covered, please visit the Roundtable SES NYC 2006 category archives.

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posted chrisboggs in Search Engine Strategies 2006 New York at March 1, 2006 3:32 PM Comments (2)

In House Forum

Session description:

"No PowerPoint presentations here! Instead, we've got a panel of in house search marketers ready to take questions and provide answers about how they do things to get SEM done internally. We'll go to the audience for answers and discussion, as well."

This session provides insights from top in-house search marketers moderated by Michael Sack of Inceptor. Panelists include:

  • Jessica Bowman - Enterprise Rent a Car. Focuses on SEO for 7 different sites.
  • Josh Green - Time Warner Cable and Road Runner. Manages SEO and SEM. 90% of their search marketing is outsourced.
  • Bill Hunt - Global Strategies, helps big companies create search marketing programs.
  • Mike Moran - IBM.com works with technology, user experience and design. Mike and Bill wrote "Search Engine Marketing Inc."
  • Sean Smith - Citigroup and CitiCards.com. Manages organic and PPC.
  • Marshall Simmonds - NY Times, Aboujt.com, Boston Globe, International News Herald

Poll of the audience: How many handle search marketing in house. How many have 3 or less people?
Most audience members want to keep search marketing in-house. Most have less than 3 people on-staff.

Audience Question: I am at SES to evaluate search marketing consultant. Looking for advice.
Masrshall: First, you should be educated. Every department should have the experience of training on SEO. There should be an audit process for SEO and from a usability standpoint and also tracking. Plan to spend $150k, although that could vary depending on the size and type of site.
Mike: A misconception many companies have is that they can outsource search marketing 100%. The most important thing is for the SEO consultant provides training.
Jessica: Do everything you can on your own. Then have someone (SEO consultant) do an audit. $6k - $20k.

Moderator: What kind of "sniff" test can you run to see if a consultant is what they say they are.
Mike: A faker will promise results. The only way they can do that is by using a trick.
Josh: We tried doing everything ourselves and we found a culture fit is very important. A key thing to keep in mind is how a vendor will be able to fit within your company culture.

Audience Question: Uses an outside firm now. What processes should we try to handle inside?
Bill: With IBM and others, we made sure to identify core competencies. Have the consultant do an audit. Then from the audit list you can identify each item in the audit that is a core competency. Have the consultant do things that are not part of your core competencies. Also, the company should do the keyword research. You know your business better than the vendor.
Sean: The company should set the strategy, you know your product better than anyone.

Audience Question: Publisher looking for tips on workflow management. What are some prioritization tips and how do you manage it?
Marshall: If you have a content management systems, get control of your templates. Embed your brand in title tags, make sure the site is crawlable.
Mike: Some companies can take a bottoms up approach and optimize templates. Or you go can top down and optimize for content that will pull the best results.
Bill: Make sure you consider the inclusion of your site. Next go after templates. Take it one piece at a time.
Sean: Think long term. Focus on what's profitable. Doing so will allow greater budgets, support, etc.

Poll of Audience: How many people use templates?
About half.

Audience Question: Beyond major search engines, what other vertical and regional engines should you pay attention to. Are there issues with any particular region?
Mike: We delegate decisions on the regional level to the people in the region. The same for keywords. For gloabl/regional and industry areas we get everyone to agree on metrics and goals.
Josh: We've had good luck with Yellow pages and things that tie us into a physical presence. We've had good luck with contextual options.
Bill: IF you have a global website, make their life easy. Have them use a local keyword tool to create the keyword glossary. Take you search campaign and break it into two parts: language specific and language independent.
Jessica: If you writing in English and having it translated into a regional language, make sure yo