Google's Support Forums Member Status Glitch

Jul 1, 2009 • 8:10 am | comments (2) by twitter Google+ | Filed Under SEO & SEM Forum News

We rarely cover forum news about the forums themselves, so I figured I pull out one significant thing that happened in the forums over the past 24 hours that is really bothering some forum members. As you know, Google has newish help forums, which launched in October.

In the forums, each member is assigned a "level," which shows other members how active (helpful) a member is in a specific forum. The levels go from 1 to at least 5 and then there are "Top Contributors" who are assigned that status manually by the Googlers who manage the respective forums. Each forum has their own weights to determine the number of posts required to reach a new level.

In any event, over the past twenty-four hours, it seems like some member profiles were demoted from a high level, down to a level one. There are threads about this in virtually every Google help forum.

I figured I would highlight one thread, the one in the Google Webmaster Help where you have several members complaining about the bug. JohnMu of Google confirmed the bug and said:

Hi everyone,

We're still working on a fix, so those who are not Bionics will have to wait a little bit, sorry! I'll post more when I have it!

For what it's worth, this will not affect your site's crawling, indexing or ranking in Google. Nor it's PageRank. Just so you know :-)


I just find it so funny, because most people are worried about their Google PageRank. In this thread, they are more worried about their Google forum level rank then anything else. Good times.

Forum discussion at Google Webmaster Help.

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07/02/2009 09:03 pm

It isn't that funny, Barry :) We earned that Top Contributor rank by helping hundreds, sometimes thousands of people; the TC rank is set by the Googlers not an algo thus it's a thing of human appreciation. When you wake up in the morning and you see that you're back on level 1, a pretty bad feeling strikes over you and the coffee isn't tastes the same

Barry Schwartz

07/02/2009 09:13 pm

Funny is probably not the word for it. Without you guys, the forums would not be "help" forums and Google knows that. The "label" is really just a label and it doesn't mean you guys are not appreciated. It just makes it look like you do it for the "label," which I know is not the case.

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