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A bug I reported almost two weeks ago now, Google Advertiser Charged For Paused Campaign in AdWords is still an issue. I have been getting messages left and right from AdWords advertisers who are still noticing this.
There is even a new WebmasterWorld thread with renewed complaints. Google has acknowledged this is a bug and has done so again.
On Feb 27, 2007 at 10:49 am AdWordsAdvisor said:
Confirmed - and my apology for the confusion and inconvenience.
AdWordsAdvisor did say that you will be refunded this information and she did make sure to giggle at a comment by heyday saying;
I guess you can look at it the other way......you get a refund....plus you got some free traffic.
So free traffic isn't bad, is it?
When will it be fixed? Who knows...
Forum discussion at WebmasterWorld.
Comments:
newyorker
02/28/2007 06:49 pm
Well I have been charged over $1500 for clicks accrued while my campaign was paused and after speaking with customer care they informed me that they will not under any circumstances issue a refund - Adwords credit will be issued instead. This has been quite a blow for me and I'm feeling a little helpless ..
Barry Schwartz
02/28/2007 06:57 pm
still free clicks, no?
newyorker
02/28/2007 07:09 pm
Well I would never of spent that amount of money on my adwords campaign - I am a beginner in the field and I was really just experimenting. The clicks were on the content network anyway and although my ads and keywords were highly targeted, thousands of clicks resulted in no sales - from my understanding this has been something of an issue with the content network since Myspace came on board ..
Barry Schwartz
02/28/2007 07:14 pm
Understood. I recommend you pst this at WebmasterWorld and I hope AdwordsAdvisor takes care of you.
newyorker
03/01/2007 04:03 am
Well I posted over there and am waiting for a response from AdWordsAdviser, here's hoping ..