IE Error With Google AdWords Billing Tab

Dec 20, 2011 - 8:29 am 7 by
Filed Under Google Ads

AdWords LogoThere are many many complaints in the Google AdWords Help forums from Internet Explorer users who are seeing errors when trying to access the billing tab within the AdWords console.

The error reads:

Error: Possible problem with your *gwt.xml module file. The compile time user agent value IE 8 does not match the run time user agent value IE 9.

Z from the Google AdWords team said this is a known issue and if you want it resolved, the steps you can take now include:

1. Clear your cache and cookies: https://support.google.com/adwords/bin/answer.py?hl=en&answer=14776

2. Set security settings: https://support.google.com/adwords/bin/answer.py?hl=en&answer=14776

3. Use a different browser, for instance you you can try free Google Chrome: https://www.google.com/chrome

There is no ETA for a fix on Google's side.

Forum discussion at Google AdWords Help.

 

Popular Categories

The Pulse of the search community

Search Video Recaps

 
- YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Google

Google Tests AI Generated Search Snippet Summaries

Sep 16, 2025 - 9:20 pm
Search Forum Recap

Daily Search Forum Recap: September 16, 2025

Sep 16, 2025 - 10:00 am
Google Search Engine Optimization

New (But Old) Google Search Console Achievements

Sep 16, 2025 - 7:51 am
Google Search Engine Optimization

What Is Google Question Fringe Score

Sep 16, 2025 - 7:41 am
Bing Ads

Bing Image Search With Ads Mixed Into The Organic Results

Sep 16, 2025 - 7:31 am
Bing Search

Bing Testing Sticky Search Bar Header

Sep 16, 2025 - 7:21 am
 
Previous Story: Google Webmaster Team: How Can We Do Better?