Google: We Don't Provide SEO Support Based On Business Relationships

May 1, 2019 - 8:09 am 10 by

Lifesaver Google

One of the biggest complaints I see from newbies in SEO is that it is impossible to call someone at Google and get an answer on why their rankings are not doing well in search. You and I know, Google doesn't do one on one support but it is hard for people outside of our industry to understand.

Danny Sullivan from Google wrote on Twitter after complaints about not getting support saying "We don't provide support for SEO based on business relationships." "It would be unfair for those who don't advertise," he added.

He did say they do provide "many ways for everyone to get help for free, including monthly "office hours" and more as covered here: https://www.google.com/webmasters/" That is true.

Here is the complaint:

Here is Danny's response:

This is what makes the SEO space fun, challenging and somewhat dark and mysterious.

Forum discussion at Twitter.

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Google Spam Update, Volatility & Indexing Bug, AI Overviews, Google Maps Exploit, Ads, Applebot - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: June 21, 2024

Jun 21, 2024 - 10:00 am
Search Video Recaps

Search News Buzz Video Recap: Google Spam Update, Volatility & Indexing Bug, AI Overviews Tracking & FAQs, Google Maps Exploit, Google Ads, AppleBot & More

Jun 21, 2024 - 8:01 am
Google Updates

Google June 2024 Spam Update Takes Target

Jun 21, 2024 - 7:51 am
Google Search Engine Optimization

Google Search Images Go Missing? Might Be A Quality Issue.

Jun 21, 2024 - 7:41 am
Google

Google Posts Safe Search FAQs

Jun 21, 2024 - 7:31 am
Google

Google Tests Floating Search Bar In Google Discover

Jun 21, 2024 - 7:21 am
Previous Story: Google Search Console Lost Data From April 9 to April 25th