Google: We Don't Provide SEO Support Based On Business Relationships

May 1, 2019 - 8:09 am 10 by

Lifesaver Google

One of the biggest complaints I see from newbies in SEO is that it is impossible to call someone at Google and get an answer on why their rankings are not doing well in search. You and I know, Google doesn't do one on one support but it is hard for people outside of our industry to understand.

Danny Sullivan from Google wrote on Twitter after complaints about not getting support saying "We don't provide support for SEO based on business relationships." "It would be unfair for those who don't advertise," he added.

He did say they do provide "many ways for everyone to get help for free, including monthly "office hours" and more as covered here: https://www.google.com/webmasters/" That is true.

Here is the complaint:

Here is Danny's response:

This is what makes the SEO space fun, challenging and somewhat dark and mysterious.

Forum discussion at Twitter.

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Google Core Update Coming, Ranking Volatility, Bye Search Notes, AI Overviews, Ads & More - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: July 22, 2024

Jul 22, 2024 - 10:00 am
Google

Google Tests Link Icon Citations For AI Overviews

Jul 22, 2024 - 7:51 am
Google

Google Testing Save Button For AI Overviews

Jul 22, 2024 - 7:41 am
Bing Ads

New Microsoft Advertising Brand Lists For Performance Max Campaigns

Jul 22, 2024 - 7:31 am
Google

Google Knowledge Panels Using AI-Generated Images

Jul 22, 2024 - 7:21 am
Bing Search

Bing Tests Related Searches At Top - Below Search Bar

Jul 22, 2024 - 7:11 am
Previous Story: Google Search Console Lost Data From April 9 to April 25th