The Moments That Made Google's Culture

Dec 24, 2012 - 8:19 am 1 by
Filed Under Google

Google's CultureGoogle has a landing page about Google's culture but how did Google's culture come about? Was it the employees, founders, technology or something else?

Matt Cutts of Google, one of Google's first 100 employees and still with the company, mentioned the moments that he felt help make up the company's culture. He posted them in a Hacker News thread and I wanted to dig them out of the thread for all to see (since it is public anyway).

Matt explained there were certain moments in time that came upon Google where the action/response Google had to those moments helped make up the company's culture. What were those moments?

  • The first DMCA request we got, from the Church of Scientology
  • The day that we turned on Netscape. It turns out we didn't have enough server capacity, so we turned down Google so that we could serve the traffic from Netscape.
  • When the Department of Justice tried to subpoena two months worth of all user queries
  • When John Battelle grilled Eric Schmidt on stage at a Web 2.0 conference and Eric declared "We would never trap user data."

Matt explained those four moments were instrumental in helping mold Google's culture. Those moments listed above were all forced upon Google from external sources.

Matt explained:

All of those situations were thrust on us from the outside, and someone had to make a call. I think those kinds of decisions are critical culture-defining moments.

The decisions a company makes when everything is fine--or when you have plenty of time to plan--can set some of the company's culture. But to me, how your organization responds to a crisis is one of the best indicators of its culture.

Forum discussion at Hacker News.

 

Popular Categories

The Pulse of the search community

Search Video Recaps

 
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: July 4, 2025

Jul 4, 2025 - 10:00 am
Search Video Recaps

Search News Buzz Video Recap: Google June 2025 Core Update, Search Volatility, Insights Report, Ads & More

Jul 4, 2025 - 8:01 am
Bing Search

Bing Search Tests Zoomable & Sticky Related Searches

Jul 4, 2025 - 7:51 am
Google

Google AI Mode Can Respond In Non-English Languages

Jul 4, 2025 - 7:41 am
Bing Search

Bing Tests Local Place Listings In Green

Jul 4, 2025 - 7:31 am
Google Ads

Google Merchant Center Gains Automatic Shipping Updates

Jul 4, 2025 - 7:21 am
Previous Story: Nexus 7 : Google's Holiday Gift To Employees