Google Ads is currently having an outage for many of its reporting interfaces across Report Editor, Dashboards, and Saved Reports in the Google Ads web interface. Plus, The Products, Product Groups and Listing Groups pages are down across the web interface, API, and Google Ads Editor.
Google posted this update in the Google Ads status dashboard over here:
We’re actively looking into an issue with Google Ads. Report Editor, Dashboards, and Saved Reports in the Google Ads web interface are currently down. The Products, Product Groups and Listing Groups pages are down across the web interface, API, and Google Ads Editor. Thank you for your patience. We will provide an update as soon as we have more information.
It is dated today at 3:38 pm ET, but the issue may have started yesterday.
Ginny Marvin, the Google Ads Liaison, wrote on X, "We’re actively looking into an issue with Google Ads."
We’re actively looking into an issue with Google Ads. Report Editor, Dashboards, and Saved Reports in the Google Ads web interface are currently down. The Products, Product Groups and Listing Groups pages are down across the web interface, API, and Google Ads Editor. Thank you…
— AdsLiaison (@adsliaison) August 1, 2024
Mike Ryan posted about an issue yesterday on X with reporting, he wrote, "Anyone else having troubles with the Google Ads connector in Looker Studio? I think maybe they are working on it & broke it temporarily."
Kirk Williams wrote on X, "I'm not crazy! ha, couldn't figure out why some things were working and some weren't. Thanks for the update!"
So if you are having issues, Google is working on it.
Although, Google has not posted a resolution time.
Forum discussion at X.
Update at 6:55 PM ET: Google is still working on it:
Report Editor, Dashboards, and Saved Reports in the Google Ads web interface are back online. Products, Product Groups and Listing Groups pages continue to be down across the web interface, API, and Google Ads Editor. Thank you for your continued patience. We will provide an…
— AdsLiaison (@adsliaison) August 1, 2024
Update: August 2 at 4:20 ET PM:
Starting on July 30, 16:54:38 PST, a small fraction of advertisers started serving ads for products from other Google Merchant Center accounts and were able to see those products in their Ads reporting. The serving issue was resolved on July 31, 11:27:35 PST. We temporarily paused access to certain reports on August 1. Products, Product Groups, and Listing Groups reports continue to be down across the web interface, API, and Google Ads Editor as we work to restore reporting accuracy for the impacted time period. Campaigns are serving as expected across all customers.
Update: August 3 at 11:57 PM:
For accounts that have not been affected by this issue, all reporting services have been restored. Thank you for your patience during this time and we apologize for the inconvenience.For accounts affected by this issue, we are still working to restore reporting services for Report Editor and the Products tab. We will continue to provide further updates as soon as we have more information. We will reach out to all impacted customers directly with further details on this incident.
As noted earlier, campaigns are serving as expected across all customers.
Google will also be in touch with advertisers that were impacted by this:
We will be contacting all directly impacted customers with further details on this incident soon, and will be working towards issuing credits in the coming weeks.
— AdsLiaison (@adsliaison) August 2, 2024
Update August 6: Google posted an update saying:
All reporting services have been restored, with the exception of some competitive metrics. We will provide a final update when those metrics are available for all customers.We have removed the incorrect data from affected accounts. This issue was caused by an ads serving bug. It did not impact Google Merchant Center accounts and was not related to customer migration to the new Google Merchant Center. Thank you for your patience during this time and we apologize for the inconvenience. We will reach out to all impacted customers directly with further details on this incident in the coming days and will be working towards issuing credits in the coming weeks.
Update August 8: Note: All reporting was fully restored on August 8th, as noted here. Google wrote, "All reporting services have been restored."
