Gary Illyes from Google said last night on Twitter that emailing Google for support with your SEO and your ranking problems in Google never really works. He said "That’s impossible" when someone claimed that emailing Google did help his ranking issues.
He joked "Yeah cos emailing google is a great solution" after seeing a photo from a presentation that said "We sent emails to Google staff we knew." Here is that tweet:
Yeah cos emailing google is a great solution pic.twitter.com/cVPISxXiOh
— Gary "鯨理" Illyes (@methode) September 24, 2019
Then he went on to say it is impossible that it would have worked:
That’s impossible.
— Gary "鯨理" Illyes (@methode) September 24, 2019
Then he said that "Out of the hundreds of external emails that I got this week so far, all were issues on the webmasters’ side. It’s very rare we’d see an issue on our side, as hard it is to believe that."
Then someone said what about Google Ads reps and he said no and if they are saying that, hand over the name of the rep:
Escalating through agency rep should never work. If it did, then I'll need names
— Gary "鯨理" Illyes (@methode) September 25, 2019
I've heard of people actually mailing stuff via the post office to Googlers to try to get their attention as well.
In short, he says it is super rare to get an email that results in Google changing anything on its end. 99.99% of the time there is an issue with the site, not with Google.
Forum discussion at Twitter.
Update: I do know Google does email webmasters but maybe what Gary was saying was him being sarcastic? See this below and click through to see the thread.
Barry, I believe you are mistaken about @methode’s “Impossible” response. I think that was a joke about Google being at fault, not a ref to whether emailing Google ever works.
— Mark Traphagen (@marktraphagen) September 25, 2019
