Google's Top Contributors Get The Recognition They Deserve

Nov 30, 2012 • 8:24 am | comments (47) by twitter Google+ | Filed Under SEO & SEM Forum News
 

Google Top ContributorsGoogle's Top Contributors are individuals across the globe that work for Google for free. They spend tons of their free time and often company time, in Google help forums, answering questions from frustrated Google consumers.

Google has given these top contributors some major credit and recognition on the official Google Blog. In fact, they also launched a web portal just for them at google.com/get/topcontributor.

On this portal, it shares details about that a top contributor is, who some of the top contributors are, and how to become one. In fact, some of my favorite top contributors are in these videos talking about what they do. Google also shares the great benefits of becoming a top contributor, including:

  • You Get Product Knowledge
  • and Acknowledged Expertise
  • and Special Access To Googlers and Events

I don't think top contributors get rich off of doing what they do - they mostly do it because they love helping people. And the abuse some of these contributors have to take - trust me - these guys deserve a lot more.

Here is a video on the program:

Here is our past coverage of the Google Top Contributors:

Forum discussion at Google+, Google+ Help and Google News Help.

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Comments:

rob

11/30/2012 01:54 pm

And the abuse some of these contributors have to take - trust me - these guys deserve a lot more. I could read that wrong ?

Daniel Carlyon

11/30/2012 02:15 pm

Hi Barry, just to inform you the Google blog link is broken, it should be: http://googleblog.blogspot.com/2012/11/meet-googles-top-contributors-community.html I'm glad to see they are finally getting some decent recognition though, maybe some free Google fiber is in the pipeline.

ethalon

11/30/2012 02:27 pm

I find that the two or three 'ever-present' top contributors on the Webmaster Central board(s) supply very little help and are often quite hostile if their advice isn't taken as the best advise or is questioned.

MS

11/30/2012 03:46 pm

I Agree, whenever I go and read some of the reply's I am horrified at how they speak to some people. Sometimes a top contributor will reply to a post just to belittle someone who has a genuine question.

Ralph Slate

11/30/2012 04:15 pm

I have seen some very rude and abusive "top contributors" in the Google forums. I think Google is doing itself a disservice by either not monitoring the abuse these people dish out, or tacitly condoning it. If those people were paid employees in a customer service department, they would have been fired long ago. I guess you get what you pay for.

DFGH

11/30/2012 05:30 pm

They are the nastiest POS ever. They just abuse poor poster that have lost everything. Stay away from them, you get zero help anyway.

Not right?

11/30/2012 05:58 pm

Having spent a lot of time with Googlers and Top Contributors, i can tell you this, sometimes the TC's don't write that much and don't write lots of content because you are there! But when the forum started they were heavily active and with blood and tears built it bottom up, so they deserve appreciation and not accusation.

bobbob12345

11/30/2012 10:53 pm

i not see why anybody must help to google now, multibillions greedy company. May be that peoples get something for it back - money, ranking, special recognition. But at this case this peoples doing it not for free.

bobbob12345

11/30/2012 11:40 pm

yes, it also reason why no real help on google forums from google itself. So when you asking something on gforums - you get answer from not-employers, but from 'peoples who listen something and completed top contributor profile'

bobbob12345

11/30/2012 11:44 pm

it about user experience. I personally lot of times see broken google pages. But user-experience it that what them cares so so so much

fakebuck

12/02/2012 04:21 am

Google is becoming like a communist party where the party awards only "official" people and no-one else. There are millions of people who have given others help on google for free without any credit. What a sham!

bobbob12345

12/02/2012 06:11 am

it not communist, it clear dictatorship

Steven Lockey

12/03/2012 10:39 am

Go away you troll

bobbob12345

12/03/2012 10:42 am

it you troll, i wrote here only real facts. if you need examples - just check google local, webmaster help pages and you will see yourself, troll.

Barry Schwartz

12/03/2012 10:44 am

Stop it everyone.

bobbob12345

12/03/2012 10:46 am

ok, sorry.

Daniel Carlyon

12/05/2012 11:40 am

Have you ever thought of reading about the top contributors You would then find out the reason they do is because they enjoy helping people, it's nothing to do with it being Google. It is because they enjoy helping people and have the knowledge to help. Just because you are on an anti-google campaign does not mean that everybody is!

bobbob12345

12/05/2012 11:46 am

If you check google webmasters forums where that 'top contributors' answering webmasters questions - you will see what i mean (about extremely low quality of their answers). Also may be top contributors enjoy helping peoples, but it not real help and peoples go forums to ask google, not to ask any contributors. Because any contributors unable to look into 'google ranking & penalization main control panel' and don't know all google secrets. Also they very often just arrogant.

Daniel Carlyon

12/05/2012 11:55 am

"Google Help Forums are a place where people come together to help each other make the most of Google’s products. In our forums, you can share your suggestions, ask questions, and connect with people from around the world." - Notice how it does not say "ask Google questions", it is a place to ask about Google products, it does not say "get answers from Google Employees". Please note, this extract from the Top Contributors website.

bobbob12345

12/05/2012 12:05 pm

google can write anything (like in their guidelines), but peoples go to their forum because need help from GOOGLE, but not from somebody else. Google just need to lower support costs, it why such programs exists.

Daniel Carlyon

12/05/2012 01:18 pm

You're missing the point. The Google help forums is not the place to get answers from Google. It is a place for people to come together to talk about Google and it's products and to get answers from other users and top contributors. That is why it exists. It was never implemented as a place for people to get answers from Google. As you can see on the welcome message " If you don't find what you need, post here so that other webmasters, Forum Top Contributors (particularly active & knowledgeable members of the community) and/or Google employees can help you." it says and/or Google employees which means they do not guarantee answers from Google employees. If you go there expecting answers from Google then you are either very naive or not read the terms of service.

Robin331

12/05/2012 01:37 pm

oh, Again, from start. Why peoples go to google forum? To get help from google. Here is lot of other tech/seo forums, yahoo answers, etc where peoples can get help from anybody, but peoples want to get _authoritative_ answer from company (website!) who made that service. For example somebody can ask - why my site not ranks? Supporter just not able to give clear answer, because him only able to check backlinks via 3rd party services and see content - but not able to find out why and what the exact google penalty on this site. Also supporters don't know google 'secrets', don't know source codes, etc. Because this information not shared with anybody (including top contributors). Biggest problem with this supporters what now it really hard to get answer from google team, mostly only supporters who not have necessary experience and not represent google and trying to answer you something arrogantly (looks like for post counts reason). Of course here exceptions (nice and experienced 3rd party developers), but not so much. As I said you, google can write anything in top or bottom or at welcome message. But forum name is GOOGLE Forum and it on google domain, where most of peoples expecting to get help from THIS company, not from somebody else. If google will make additional 'googlesupporters.com' site, where top contributor will answer questions, it ok. But they answer questions in official google website but really not have all necessary information about google source codes/algorithms/secrets for such purpose.

Robin331

12/05/2012 01:59 pm

" If you go there expecting answers from Google then you are either very naive or not read the terms of service." - So you understanding what google not providing any real support, and top contributors it just attempt to hide that fact? It just another example of 'best user experience' in google eyes.

Daniel Carlyon

12/05/2012 02:06 pm

See that is exactly where you are missing the point! "but peoples want" It's what they want but it is the wrong place for it. Read what has been put, read what you have written, you keep back tracking on yourself. As for "why my site not ranks?" come on let's be realistic a company is not going to go against their business model because someone has gotten themselves penalized or are in such a competitive keyword market, if someone wants to know why their site doesn't rank, that is not what Google is there for. Google is there to serve the best answers for search queries if you are not serving the best answer then you are not going to be ranked. This is not Google's fault, i is the website owners. As for the forum name being Google, that doesn't actually mean anything, i could create a forum and called it Pandatastic but doesn't mean it's about panda's or going to be answered b panda's, in fact it's about car insurance. If you're not happy with the answers you get from Google webmaster forums then don't go there, but there really is no need for such a mass amount of complaining about google, it is a company, it is ding business and no amount of complaining you do is going to make it change what it does/does not do. People like you need to take a step back and really have a look. Like hard over Google's terms of service for things like their forums. Take a good hard look at their guidelines. Maybe even do some research on running a business, because that is what Google is doing, running a business. es i agree Google could do some things better/differently but Google is not going to start giving out industry secrets, secrets to their algorithms or secrets to anything that is going to jeopardize the company they have created or the results they serve. If you are hoping for Google to just turn around and say "yeah this is how our algorithm works, it takes a +b outputs E squared multiplied by the number of elephants in Africa, then you really are barking up the wrong tree.

Robin331

12/05/2012 02:19 pm

you just confirming the fact what that google top contributors is complete cheat, created to hide absence of support from google (multibillion company). That questions about site ranking it was just examples - because I often follow the barry links from seroundtable to google forums and see lot of such questions with totally non-sense answers from that supporters and google ignorance. And that google tell us about 'best user experience'??? brrrrr

Robin331

12/05/2012 02:34 pm

what is about google secrets, most of peoples here know them. Really if you long time in seo you will know almost all important seo factors and will know surely how google cheating us with misinformation everywhere. "Content is king", google using lsi keywords, synonyms to check and estimate your content (also stuffing/reverse keyword rank for overoptimized, etc). And looking what the anchor charts you get (4 primary types, %), velocity & diversity, want only contextual links. Hope now you know the 'secret sauce'.

Daniel Carlyon

12/05/2012 02:41 pm

I'm sorry but that comment just proves that you don't even read what you post yourself let alone what anybody else posts.

Robin331

12/05/2012 03:05 pm

it was answer to your post. probably you lawyer, because such language, love to some legal-protection words on gforums welcome message and you mention all times some terms & guidelines which even google not follow.

Andrew

12/05/2012 03:09 pm

Lawyer? Really?

Robin331

12/05/2012 03:16 pm

may be not lawyer, but may be troll ;)

Daniel Carlyon

12/05/2012 03:22 pm

Please read the definition of a "troll" and then re-evaluate what you have just said! "In Internet slang, a troll ( /ˈtroʊl/, /ˈtrɒl/) is someone who posts inflammatory,[1] extraneous, or off-topic messages in an online community, such as a forum, chat room, or blog, with the primary intent of provoking readers into an emotional response[2] or of otherwise disrupting normal on-topic discussion."

Robin331

12/05/2012 03:36 pm

person who not providing facts, just keeping flame. In my posts you will see lot of facts. Inside your last post was hard to find something informative.

Andrew

12/05/2012 03:45 pm

So far I've read at least a dozen of your posts and I see no facts at all, just your anti-Google campaign talk. You obviously have no concept of proper argument, nor proper English from what I can see from your comments. You've been called a troll by many people from your other comments (yes I took the time to read some of them) and told to shut up by Barry himself just 2 days ago. From that I conclude that you are the one who is the troll. Pack your bags and get out unless you have some real facts to support your claims.

Daniel Carlyon

12/05/2012 03:46 pm

Are you seriously telling me that you didn't read that? You have not provided ANY facts, you have provided your opinion. Since when has "google top contributors is complete cheat" been a fact?! Never! And then you resort to name calling! The intelligence level you have started to display has informed us all you do not belong here.

Robin331

12/05/2012 03:49 pm

who is who here? if you need facts - check my posts here.

Andrew

12/05/2012 03:53 pm

bobbob12345, I am referring to you, and I have checked your posts and I see no facts at all.

Robin331

12/05/2012 03:55 pm

i really tired, you still not see (or not want to see facts) in my posts. Main fact here what that top contributors system created to not provide normal support by g team. Peoples who go google forums expect what they at company website now where employers will answer their questions or provide some real help. But get answers from supporters, who not cerified, and their level of knowledge is unknown. At this forums you can see arrogant answers, etc. It all = user experience. If you still not understand it, I not have anything to tell you anymore.

Robin331

12/05/2012 03:58 pm

check my last response to Daniel. if you not agree with me - feel free to post your position.

Daniel Carlyon

12/05/2012 03:58 pm

Well to be honest, i am the one that speaks English and understands English so i think i understand better than you. I understand people go their "expecting/wanting" Google employees to respond, BUT and here is the bit whee you need to FOCUS, that is not what the terms say, the terms say other users/Top contributors will respond. It doesn't matter what users WANT, they get what they get because that is what is DEFINED IN THE TERMS. Google has said they do not respond to all questions/topics and physically can't, and just because users WANT something doesn't mean they have to provide it and that is FACT!

Robin331

12/05/2012 04:08 pm

Matt Cutts tell us all the time - create best content, provide best user experience. But it hard to see any best experience for end-users at google right now (it about all - help system (lot of 404), ads, this contrib system). Peoples visit their forum not to read their terms, peoples go to get answers. How I see (and what i read at other forums) - it hard to get normal acceptable answer at this place. I not sure why you talking about terms all times. Is it not normal when people on corporate website get help from that company? Because in the internet lot of forums & q&a services (even google answers was before) who provides such help (from third-party peoples).

Daniel Carlyon

12/05/2012 04:11 pm

The reason i mention the terms is because you are screaming so much about how Google doesn't respond. Now, to use a forum service you have to agree to the terms (whether you read them or not that is your choice) but either way by posting on a forum you agree to those terms, and those said terms state what i have already said.

Daniel Carlyon

12/05/2012 04:13 pm

And that is my final word because i have had enough of you.

Robin331

12/05/2012 04:16 pm

so if i will post on my site index page terms like - googlebot can visit this site only if will send 100 visitors daily, it going to work? just joke ;-P

Robin331

12/05/2012 04:21 pm

same.

Andrew

12/05/2012 04:24 pm

Thank you for an entertaining afternoon.

Robin331

12/05/2012 04:25 pm

np ;) have a good day!

Nick

12/09/2012 09:53 pm

I like to think of these people s 'butt munches' why on earth would you work for free. Google think they are wiki or something.

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