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You guys know what I do, I follow the forum threads and love it when I see a Googler respond to threads.
Googlers in forums are generally very patient and overly nice. So when I see a harsh response from a Googler, I do laugh and think to myself, "good going." Especially when the Google response is not just logically right but ethically also.
A Google Places Help thread has one business owner upset that his Places listing on Google does not "comply with their terms."
Joel H., a Google representative said:
If you have a 2,500 mile "service area", you probably don't belong in local search.
Classic line!
This line was followed up by Vanessa, who is a "Community Manager" at Google, with a softer reply:
Only businesses that make in-person contact with customers qualify for a Google Places listing.
Anyway, had to share this thread because one, it might be useful and second it was fun.
Forum discussion at Google Places Help.
Image credit to ShutterStock for knockout image.
Comments:
Matthew Marley
12/01/2011 02:00 pm
Brilliant :)
Rob Duckers
12/01/2011 02:40 pm
Great!
Ben Royce
12/01/2011 02:50 pm
It's great to see Google defending simple truths so bluntly.
Nyagoslav Zhekov
12/01/2011 03:11 pm
Wow, I was wondering today why this thread got more than the usual attention (many people voted for the answers, there were answers from unknown for me users) and now I understand! Yes, the answer of Joel was very harsh and I believe it was slightly unprofessional. It is very rare to see a Googler replying like this. I was trying to help the OP to resolve the issue he had. I did not want them being "scolded" by a Googler...
PeterIan
12/02/2011 11:24 am
Superb replied and it is a bull eye!
Vivian Chen
12/02/2011 11:46 am
and that's the *** damn truth... truth hurts but sometimes we have to suck it up.
MIke
12/02/2011 04:22 pm
Funny... I never tried a 2,500 mile service area. Wouldn't think it was even possible! The response from Google is the cold, hard truth. lol