Don't Try To Fix Your Google Maps Listing Yourself, Call Google.

Jul 22, 2013 • 8:24 am | comments (7) by twitter Google+ | Filed Under Google Maps
 

Google Places Local Business Phone SupportAbout a month ago, some Google representative in India from the Google Maps team called my office to verify our address on Google Maps. We verified all was good and then he hung up. A day or so later, my issues began.

I posted the issue in Google Business Help and was steered into all the wrong places for over a month.

In short, they changed the location of my business from 250 West Nyack Road to 250 W Nyack Way. It lead to major issues with clients coming to our office, getting lost and the complaints.

My listing within Google Places showed Road, but Google showed Way on Google Maps.

I was told by a level 12 non-Googler to wait it out. That was a mistake.

Eventually, I was instructed to call Google support over here and when I did, within an hour the issue was resolved.

So next time you have a major listing issue with Google Maps - don't be a fool like me and listen yo your own advice and call for support.

Now my listing looks good again.

Forum discussion at Google Business Help.

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Comments:

Dave

07/22/2013 12:55 pm

In my Google Maps Listing they have removed our company's floor number.

Dan Root

07/22/2013 01:04 pm

Why are you not taking charge of your own listing via Google Map Maker? Places takes ages.

Stephen J Dow

07/22/2013 11:05 pm

And once you are sure that they've updated your address properly on the desktop, go right to their app to see if it has also been updated. Why? Because it won't likely be done as quickly (because it's an app, and it has to be done separately)! I've had to remind Google to do this for many clients over the last year. It seems to be an ongoing issue...

Kamaldeep Singh SEO

07/23/2013 08:10 am

Ya I am also facing this Problem google shows wrong address on map, Sir i have an quarry can we drag and placed on correct position ??

Lucidity Digital

07/23/2013 09:46 am

Barry where can we get this phone number?

Jeetendra kumar shrama

07/23/2013 02:17 pm

Barry my one keyword showing incorrect address provide me contact number ??

Charlie

10/31/2013 06:23 pm

Google maps changed the country of my address a month ago after it was correct and verified for 4 months. I sent the an email, called several times, now one month later still they did not fix it, and they only tel me that maps can not understand my address. Now I removed the listing hoping that they delete it too, so I can list a new one.

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