About a month ago, some Google representative in India from the Google Maps team called my office to verify our address on Google Maps. We verified all was good and then he hung up. A day or so later, my issues began.
I posted the issue in Google Business Help and was steered into all the wrong places for over a month.
In short, they changed the location of my business from 250 West Nyack Road to 250 W Nyack Way. It lead to major issues with clients coming to our office, getting lost and the complaints.
My listing within Google Places showed Road, but Google showed Way on Google Maps.
I was told by a level 12 non-Googler to wait it out. That was a mistake.
Eventually, I was instructed to call Google support over here and when I did, within an hour the issue was resolved.
So next time you have a major listing issue with Google Maps - don't be a fool like me and listen yo your own advice and call for support.
Now my listing looks good again.
Forum discussion at Google Business Help.
