Google Maps Lists Wrong Phone Number For Busy NYC Hospital

Mar 1, 2012 • 8:20 am | comments (4) by twitter Google+ | Filed Under Google Maps
 

Google Mount Sinai Hospital In New York CityMount Sinai Hospital is an extremely busy hospital located near Central Park in New York City. The problem is, when you Google it, Google Maps is listing the wrong phone number.

Google is listing (212) 241-7475 instead of (212) 241-6500. The 7475 number goes to a specific office within the hospital, the 6500 number goes to the main switch board which is capable of handling the volume of calls necessary for a hospital of that size.

In individual responsible for the listing said this is a huge concern because "there are hundred of calls going to the wrong department."

Google's Vanessa said they are working on it as of yesterday, but as of this morning the issue is still there. Vanessa said:

The team's working to fix this, please just don't touch anything right now (in MM, etc.).

Normally these are not huge concerns but when it comes to emergency care and alerts, it makes a huge difference.

This is not the first time Google ran into an issue with sending people to the wrong hospital and I bet it won't be the last.

Forum discussion at Google Places Help.

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Comments:

Linda Buquet

03/01/2012 04:10 pm

I'm a Places Top Contributor and have been trying to help the hospital in the forum. Google engineers and several people are involved. It's a super complicated case but they are working on it.

Brian Patterson

03/01/2012 04:48 pm

Maybe I'm really dumb... but what is the complexity involved here outside of simply changing the phone number in Google's system?

Linda Buquet

03/01/2012 06:09 pm

It was an extremely complicated data cluster. Tons of diff departments with diff #s. TONS of duplicate listings due to bad upstream data. Multiple merged listings all clustered into one.  It's kinda like when a chain necklace gets totally tied up in knots. Just unraveling one link of the chain does not fix the whole mess. That's my non-engineer explanation anyway. BUT stressing that what I said above is due to a very unique and complicated situation. In a normal situation with a single location that has a wrong number, yes someone can just change a number and that's all there is to it. Anyway it's fixed now. YEA!

Caren

12/03/2012 07:45 pm

We are having the exact same problem here at our hospital. Can anyone out there help us? Linda Buquet.... can you help. We are Dana-Farber Cancer Institute and when you search us on Google you get At a glance: beth israel deaconess medical center · women's hospital · the jimmy fund · children's hospital · public health Address: 450 Brookline Avenue, Boston, MA 02215 Phone: (617) 632-2144 ( this is a doctors office) this is the wrong number. It should be: Phone: (617) 632-3000 Anyone, please help us. Thanks, Caren

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