Don't Let Your Competitors Close You Down On Google Maps

Jul 11, 2014 • 8:40 am | comments (12) by twitter Google+ | Filed Under Google Maps

closed signIt seems like the public is becoming aware of an issue that we've been discussing for over five years now, competitors closing down your business on Google Maps.

Simple advice to business owners on Google Maps - check your listing periodically to ensue the data is correct and that no one closed down your business.

The new article reads:

The owner of the 'Serbian Crown' restaurant is taking Google to court. The eatery suffered a 75 percent drop in customers over weekends in early 2012, and for a long time, owner Rene Bertagna could not understand what was going on. Then, a regular diner mentioned Google Places had listed Serbian Crown as closed on weekends and Mondays.

It isn't that hard to do, to mark a business closed, especially if they are not aware they have a Google Maps listing.

So please be careful.

Now, should Google be sued? Should they be liable? That is for a lawyer to decide.

Forum discussion WebmasterWorld.

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Josh Zehtabchi

07/11/2014 03:41 pm

I believe Google needs to use more information to validate such claims. It's like a person calling the cops on a house, the cops rush in and arrests everybody without asking questions or collecting evidence. This just does not seem logical for Google to allow this to be so easily done. I think Google should have some intervention in these claims.


07/12/2014 01:43 am

Sue on what grounds? I'm not a big fan of Google, but they have every right to remove the listing .... Well... Even if they just feel like it. One can sue for anything. Doesn't mean they'll win.


07/12/2014 01:51 am

Google is too big a part of the economy for a business to just "remove the listing." If Google is going to offer such a hosted service for businesses, the least they could to is be responsible in confirming the information that they display is coming from the business owner or their authorized representative. Anything else leaves the door wide open to abuse.


07/12/2014 05:44 am

So if i create local place page of my own company, then anyone can make it closed? @rustybrick:disqus


07/12/2014 03:40 pm

Sure this is the difference between YP sites which relies on direct call and proven data versus Google algorithmic listings even they created call support not for all countries

07/13/2014 11:25 am

He's suing for what? Because Google Places listed him for free, he didnt know he was listed and never claimed the listing and someone altered the open times? I assume this is merely the culture of legal action where everyone sues everyone they possibly can. Insane.

Brijesh Bhalodia

07/14/2014 02:18 pm

One can argue the other way. He has not listed his business in Google maps and he doesn't want customers from there. Google can't show it's closed status because he never asked for customers. If Google is sending then it's Google's choice, but Google can't restrict people by displaying wrong info.

Josh Zehtabchi

07/15/2014 07:13 pm

@WatWebDev:disqus while this is a great point, many people neglect the fact that a business on Google helps Google as much as the business (well, OK - maybe not the even split) but it allows Google to archive and complete with such business listings as Yellow Pages, etc.

07/19/2014 07:05 am

That is an interesting point. Google is obtaining business information and listing it on Google Places. Isn't that a form of scraping which Google claims to be against? However, I think the main point here is that he did not list his business on Google Places, yet he is taking legal action against Google as his customer volume dropped due to incorrect info on Google Places. But he was receiving those customers because of the Google Places listing in the first place. It should be a case of "Thank you for the customers, now I know better" and then either claim his listing and ensure the data is correct or request its removal.

07/19/2014 07:11 am

Agreed. However, Yellow Pages also suffers from incorrect data. I have worked in the Philippines where some Yellow Pages listings don't even have a phone number or address. Does this mean that if someone mentions a business and how to contact them, they can be sued if the info provided is incorrect? From what I understand, he is suing not because google listed him, but because they allowed the data to be changed. So he is happily taking the customers that google brings for free, but suing them when the customer numbers drop.

Saurav Sett

07/20/2014 09:28 am

On the grounds of displaying false information about your business ? If Google doesn't take responsibility for the information on Google places who will ?

07/22/2014 03:28 am

I know the Yellow Pages is different in each country. Here is an example from the Philippines where the Yellow Pages is listing businesses (in this case the post office) and are asking the owner to claim the business. assume that they are also scraping (or otherwise obtaining) business details and then listing them. I dont think he doesnt want the customers from google. The article claimed that his weekend business dropped by 75% because the google listing stated it was closed. Were 75% of his customers checking google places before going to the restaurant? I think it is more likely that 75% of his customers were locating him through google places. In my humble opinion, you live and learn. Now he knows the power of using tools such as google places as well as having his own website. You can have the best business in the world, but if people can not find you, word of mouth alone may not be enough to sustain the business.

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