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Yesterday, Google announced that verified business owners can reply to reviews left on their Google Places (Maps) pages.
Google of course set up some ground rules and provided instructions on how to reply to reviews. Like me, I bet most people won't read them fully before replying.
I decided to reply to a review on my business listing:
I clicked on respond publicly as business owner:
I typed in my message:
I hit post:
As you can see, you can always edit or delete your response.
Forum discussion at Google Maps Help.
Comments:
Jon
08/05/2010 11:07 pm
This is great news. Local Business Listings has lacked this feature and it's great to see companies can now issue a rebuttal for negative comments, and thank users for positive ones. I think when people researching your business see that you respond to customers and actually care what they think, it will increase your credibility and also adds a human touch to things rather than being just a name and a logo to your customers.