Google Storage Upgrade Does Not Upgrade

Nov 13, 2009 • 7:20 am | comments (3) by twitter Google+ | Filed Under Other Google Topics
 

Like many, when Google announced you can now buy more storage for less, I decide to buy more storage. So I went through the purchase storage process, paid the bill, got the order receipt and waited.

3 days later, I am still waiting to receive that upgrade. I ordered an additional 20GB of storage, here is my email receipt:

Google Storage Upgrade No Upgrade

But when I log in to check my storage available, it still shows the old amount.

Gmail View:

Google Storage Upgrade No Upgrade

Admin Account Management View:

Gmail Storage

So I follow all the Gmail Storage Troubleshooting tips and get no where. I then click on the "If you are still unable to access your Google paid storage, please contact us" link. The link is to google.com/support/contact/bin/request.py?contact_type=contact_storage but when you click it, it redirects you to the generic Google help with no way to get real help.

I am not the only person with this issue, there are a couple complaining at the Gmail Help forum.

It is only $5, so I don't mind donating the money but I do really want the extra storage.

Forum discussion at Gmail Help.

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Comments:

csavio

11/14/2009 04:40 pm

Surprising? I upgraded @$5 two days ago. Figured all that Gmail has given me for free over the years, what the heck send em a few bucks :-o. I saw the increase in my Gmail account almost immediately.

Mdrndgtl

02/10/2011 04:45 pm

Was this ever resolved?

Barry Schwartz

02/10/2011 04:46 pm

no, cause I am on a google apps account.

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