Google Storage Upgrade Does Not Upgrade

Nov 13, 2009 • 7:20 am | comments (3) by twitter Google+ | Filed Under Other Google Topics

Like many, when Google announced you can now buy more storage for less, I decide to buy more storage. So I went through the purchase storage process, paid the bill, got the order receipt and waited.

3 days later, I am still waiting to receive that upgrade. I ordered an additional 20GB of storage, here is my email receipt:

Google Storage Upgrade No Upgrade

But when I log in to check my storage available, it still shows the old amount.

Gmail View:

Google Storage Upgrade No Upgrade

Admin Account Management View:

Gmail Storage

So I follow all the Gmail Storage Troubleshooting tips and get no where. I then click on the "If you are still unable to access your Google paid storage, please contact us" link. The link is to but when you click it, it redirects you to the generic Google help with no way to get real help.

I am not the only person with this issue, there are a couple complaining at the Gmail Help forum.

It is only $5, so I don't mind donating the money but I do really want the extra storage.

Forum discussion at Gmail Help.

Previous story: Google's Safe Browsing Site:



11/14/2009 04:40 pm

Surprising? I upgraded @$5 two days ago. Figured all that Gmail has given me for free over the years, what the heck send em a few bucks :-o. I saw the increase in my Gmail account almost immediately.


02/10/2011 04:45 pm

Was this ever resolved?

Barry Schwartz

02/10/2011 04:46 pm

no, cause I am on a google apps account.

blog comments powered by Disqus