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Like many, when Google announced you can now buy more storage for less, I decide to buy more storage. So I went through the purchase storage process, paid the bill, got the order receipt and waited.
3 days later, I am still waiting to receive that upgrade. I ordered an additional 20GB of storage, here is my email receipt:
But when I log in to check my storage available, it still shows the old amount.
Gmail View:
Admin Account Management View:
So I follow all the Gmail Storage Troubleshooting tips and get no where. I then click on the "If you are still unable to access your Google paid storage, please contact us" link. The link is to google.com/support/contact/bin/request.py?contact_type=contact_storage but when you click it, it redirects you to the generic Google help with no way to get real help.
I am not the only person with this issue, there are a couple complaining at the Gmail Help forum.
It is only $5, so I don't mind donating the money but I do really want the extra storage.
Forum discussion at Gmail Help.
Comments:
csavio
11/14/2009 04:40 pm
Surprising? I upgraded @$5 two days ago. Figured all that Gmail has given me for free over the years, what the heck send em a few bucks :-o. I saw the increase in my Gmail account almost immediately.
Mdrndgtl
02/10/2011 04:45 pm
Was this ever resolved?
Barry Schwartz
02/10/2011 04:46 pm
no, cause I am on a google apps account.