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Google Tells Suspended AdWords Advertisers Not To Try Reversing The Suspension

I spotted an interesting exchange of words in a Google AdWords Help forum thread. An AdWords advertiser who had his account suspended due to terms of service violations asked if there was a way to reverse that.

Google's AdWordsPro Sarah had a pretty strong response. Let me quote her:

To be honest, its really hard to reactivate an account that is suspended because Google reserves the right to permanently terminate all AdWords activity if you ever violate the Terms and Conditions. If I were you, I would pursue other advertising channels.

Now, I don't know the details of this specific suspension, but in general, don't you think Google should be more open to this? I mean, don't most people deserve a second chance?

This advertiser was told to "pursue other advertising channels," now that is a bold comment. Personally, I find it a bit cool that Google would say that, but that is me.

Forum discussion at Google AdWords Help.



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posted rustybrick in Google AdWords at February 13, 2009 9:45 AM Comments (16)

Comments

"pursue other advertising channels" How harsh it that!

 

What else would we expect from a company with monopoly?

 

Sounds perfectly fair if all they are trying to do is sneak banned product areas into Adwords

 

I was contacted last year by an advertiser seeking to open a new account as his prior one had been terminated. He enclosed email threads he had had with a Google rep. I could see he had been *repeatedly* warned off what he was doing, yet he had persisted. I discussed it with my own account manager at Google Europe HQ and was advised against working with this advertiser. Bottom Line - if you're going to play the adwords game - follow the rules! 3 strikes (or whatever) and you're out - for good!!

 

(further thought) Don't forget whenever you open an account, you explicitly agree to their Terms of Service. If they didn't enforce them, what would be the point?

 

I have seen a few instances where Google has not "worked with" people in a relatively limited way, and this instance does seems to be one of those - I have seen people I have worked with get kicked out of Google for absolutely no real reason, what they did was NOT trying to break t's and c's. It is a shame there isn't any real competition for Google (Adwords)

 

I just got kicked off from Adwords, and They did not explain what have I done wrong!
I had an ad running, that was similar to others, I used keywords by google adwords keyword tool, and 3 days later my account was suspended.I am brand new to this, and I called them to ask for some guidance, and all they said that they no longer addressing this issue... Now that is very professional!! Its okay, America's number one Banks and Factories are in big trouble because they were an empire once...look what happened to them ...
Google will end up at the same place! Yahoo, Facebook, and other Search engines will come along soon!

 

Google did the same exact thing to me. My site is not illegal or strange in any way. We were trying to sell 40 yard dash manuals online and they totally kicked me off. No warning and no explanation. I cannot believe this happened. I felt really violated in a way because I did nothing wrong. Well, what goes around comes around Google. I am advertising with Yahoo and having no troubles.

 

The funny part of this is that the Ads suddenly stop without any warnings, emails or alerts, I added more keywords, raised my bids, finally deleted the ads and made new ones but still no new impressions. When I first contacted them, they sent me autmated reply to go look for answers on their help site. The second time I tried they replied telling me that my account violates Term and conditions and suspended, I read their Terms and conditions again and again, as well as their advertising guidelines but still do not see where my account violates. so I replied to their email and in Google Support response, I was told that their decision was correct and final and that I can no longer run ads on Google, and that applies to all accounts I created with them. Very incompetent to say the least. Why they do not tell you the exact reason, according to their Terms and conditions neither the advertiser nor google is allowed to disclose any parts of Google terms and condistions to a third party, this is serving as an excuse. Let me tell you one thing, Anyone accepting these terms and conditions must be out of his/her mind, because it says clearly they can disclose your credit card and payment info to third parties for payment collection and that Google is not liable for any outcome of this action.

 

I was in the same boat- dismissed for no specific reason, and had my account zeroed out. Google continued displaying ads on my site, though (go figure). As far as I'm concerned, I will NEVER trust Google with my financial information and will certainly never give them "free" advertising again (ie, I've sworn off adwords forever).

 

Same happened to me, the funny thing is the ad support said in quotes

"Do not contact us again".

How, that make me feel very embarrass, because i was paying them $1000 per month last 12 months, and this is what I ended up with.

Death to google!

 

There's too much secrecy at the Google headquarters. I wonder if all those clicks are truly valid.

Some 'whistle-blower' will hopefully blow the whistle on Google and the entire executive team will go to jail!

HOORAY!!!

 

Last week Google Adwords suspended my account, my business is destroyed, I am really upset.

I came across this eBook 'Get Adwords unbanned' They have a 100% money back guarantee, but before I go and purchase this book did anyone of you guys read it?

http://getadwordsunbanned.com

 

Google Adwords suspended my account as well. I bought the ebook 2 weeks ago, it's very useful. I would recommend it. it worked for me.

 

I was banned the other day also for no specific reason. I purchased the getadwordsunbanned.com ebook and am a bit confused.

He says to wait 45 days after deleting your old campaigns before signing up again as well he tells of how to get setup to fund the new account which would take weeks and yet the testimonials including the people on this site claim to be up and running within 24-48 hours.

 

I got banned from adwords on boxing day, I was lucky because at least they did not suspend my account earlier December so my holiday business was not that much affected.

I purchased the ebook as well, the book must have been updated in the meantime, as it did not mention a 45 days waiting period. I used http://doovpn.com to get a new IP address I also followed all the steps as described in unbanned ebook.

I just checked on Google and my Ads are displayed again from my new Adwords account.

I believe the important thing is that you have follow every step, if you miss one step Google will ban you again.

 

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