Gmail Team Accidentally Disables Batch of Accounts

Apr 19, 2007 • 9:50 am | comments (8) by twitter | Filed Under Other Google Topics
 

According to a Google Groups thread, Google accidentally deactivated a batch of email accounts. Gmail Guide of Google writes in to inform the community of the issue:

We have been actively investigating a batch of accounts that were accidentally disabled and are currently in the process of re-enabling these accounts. This error occurred in an effort to target a large network of spammers to keep them out of the Gmail system and keep your inbox free from spam. We apologize for this inconvenience and appreciate your patience as we re-enable these accounts as quickly as possible.

As numerous users reported problems with their accounts, Gmail Guide posted an addendum:

We have been diligently working for the last few hours to identify affected accounts and we have now re-enabled access for most of these accounts. If you are still seeing a message indicating your account has been disabled, please be patient and you should be able to login again very soon.

We apologize for any inconvenience this may have caused.

According to the affected users, Gmail gave errors such as "Sector 6" or "Account Lockdown." Many users had their accounts reactivated within the first 48 hours, but others had to wait about 6 days from one of the most recent messages on the thread.

The issue has not been addressed since Friday, but if you are encountering any similar issues, you may contribute to the discussion at Google Groups.

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Comments:

Steve

04/19/2007 06:30 pm

Uh gee. Welcome to two weeks ago.

No Name

04/19/2007 06:36 pm

I have several accounts, and have no disruption of service. I have asked friends, who have not had any issues as well.

pyromaster115

04/19/2007 07:17 pm

Uh, dude, do you know how many times i got my account disabled "accidentally" in one year when I used my ISP's? Or my bussiness's server? Gmail is by far the best as far as reliability goes.

jubilee

04/19/2007 10:52 pm

"in an effort to target a large network of spammers to keep them out of the Gmail system and keep your inbox free from spam." - that's funny :)

Constance

04/20/2007 02:48 am

My account was disabled - a very important account which was receiving the responses to my dissertation online survey. It took 13 days and 8 e-mails from me to get it back. The incident nearly ruined my dissertation.

Patrick

04/23/2007 10:54 pm

I was affected by this, been with Gmail since early Beta and never a problem, then "Lockdown in Sector 4) 3 times in 36hrs, I was pissed.

Arundhati

07/02/2007 09:57 am

My account has not yet been activated and now its 1 week ya.

Joel

04/19/2008 03:47 pm

My browser is working, but it is unable to open gmail.com. Anyone else running into this?

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